Hybrid Customer Relations Consultant (Sydney)

My NRMA; Sydney; Híbrido; AUD 60 000 - 75 000; Tempo integral

Resumo da oferta

SIXT Australia is seeking Customer Relations Consultants in Sydney for both full-time and part-time (19 hours/week) roles, hybrid work from home and office locations in Sydney CBD and Sydney Olympic Park. You will handle customer inquiries, complaints, and requests across phone, email, social media, and written channels, delivering professional resolutions while upholding SIXT standards.

You'll work with internal teams and franchise partners to resolve issues, maintain records, and contribute to

Qualificações

• Communication & Interpersonal Skills: Deliver clear, professional responses and build positive relationships with customers, colleagues, and franchise partners.
• Problem Solving & Conflict Resolution: Assess situations, resolve enquiries and complaints efficiently, and handle challenging interactions with sound judgment.
• Time Management & Adaptability: Prioritise tasks, manage competing demands, and work flexibly across different responsibilities.
• Integrity & Technical Skills: Uphold SIXT’s values and use computer-based systems confidently.

Responsabilidades

• Respond to customer enquiries, complaints, and requests across phone, email, social media, and written correspondence, ensuring timely and professional resolution.
• Maintain accurate records of all customer interactions and outcomes, supporting operational efficiency and compliance.
• Collaborate with internal teams and franchise partners to resolve issues and deliver seamless customer service.
• Identify recurring issues and trends, providing feedback to improve processes and service quality.
• Support achievement of customer satisfaction and service quality KPIs.
• Promote and maintain SIXT standards, safety practices, and core values in all interactions.

Conhecimentos

Communication & Interpersonal Skills

Problem Solving & Conflict Resolution

Time Management & Adaptability

Integrity & Technical Skills

Descrição da oferta de emprego

SIXT Australia is seeking Customer Relations Consultants in Sydney for both full-time and part-time (19 hours/week) roles, hybrid work from home and office locations in Sydney CBD and Sydney Olympic Park. You will handle customer inquiries, complaints, and requests across phone, email, social media, and written channels, delivering professional resolutions while upholding SIXT standards.

You'll work with internal teams and franchise partners to resolve issues, maintain records, and contribute to