Group Claims Case Manager (IP/TPD) – Hybrid + Growth

AIA; Sydney; Hybrid; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Hybrid work – WFH 2 days per week

Staff discounts

Zusammenfassung

AIA Australia is seeking Case Managers to join the Group Claims Team for IP and TPD, with roles based in Sydney, Melbourne or Brisbane. You will join an award-winning team that values experience and supports career momentum, empowering you to make a difference in every interaction.

Successful applicants will bring claims experience in life, workers compensation or health insurance, exceptional stakeholder management, and a customer-first mindset.

Qualifikationen

• Previous claims assessing experience in a Life, Workers Compensation and/or Health Insurance
• Maintaining quality stakeholder management/relationships
• Customer First Approach

Aufgaben

• Managing a portfolio of claims holistically to achieve sustainable, timely outcomes.
• Investigating and resolving disputes.
• Managing your priorities to achieve SLAs
• Preparing all customer communication, including complex information and adverse decision advice.

Jobbeschreibung

AIA Australia is seeking Case Managers to join the Group Claims Team for IP and TPD, with roles based in Sydney, Melbourne or Brisbane. You will join an award-winning team that values experience and supports career momentum, empowering you to make a difference in every interaction.

Successful applicants will bring claims experience in life, workers compensation or health insurance, exceptional stakeholder management, and a customer-first mindset.