Customer Relationship Manager

Credit Corp; City of Parramatta; Hybrid; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Performance-based bonus

Structured training and qualifications

Employee Assistance Program

Health insurance discounts

Volunteer leave

Leave purchase options

Breakfast & fruit for staff

Employee discounts

Job summary

Credit Corp is seeking a Customer Relationship Manager for a Parramatta-based role with a Monday to Friday 8:30am–5:00pm schedule, no weekends or late nights, and comprehensive training including a nationally recognised Cert III in Financial Services.

You will contact customers with overdue accounts, understand circumstances, negotiate repayments and support positive business outcomes while developing strong communication and financial services skills.

Qualifications

• Experience in customer service or contact centres is preferred.
• Strong communication and rapport-building skills are essential.
• Solutions-focused mindset and ability to adapt to individual situations.

Responsibilities

• Contact and relocate customers to establish communication, investigate outstanding balances and understand their circumstances
• Negotiate sustainable repayment arrangements that align with customer needs and business objectives
• Build trust and rapport with customers through professional and empathetic conversations
• Analyse account information to identify the most appropriate resolution strategy
• Contribute to team performance by achieving targets and delivering positive customer outcomes

Skills

Communication

Negotiation

Customer service

Empathy

Problem solving

Tech savvy

Job description

• Parramatta location, just a short walk from public transport, shops and great eateries
• Enjoy a Monday to Friday schedule (8:30am-5:00pm) with no weekends or late nights, plus full training and the opportunity to earn a nationally recognised Cert III in Financial Services
• Benefit from uncapped bonuses + more incentives and perks

As a Customer Relationship Manager, you'll find and contact customers with overdue accounts to understand their circumstances, investigate outstanding balances and negotiate suitable repayments. Through effective communication and problem solving, you'll help customers find solutions while supporting positive business outcomes.

Backed by award winning training, a supportive team and clear pathways to grow. You’ll develop strong communication, negotiation and financial services skills that can launch a long-term career.

What Your New Job Involves

• Contact and relocate customers to establish communication, investigate outstanding balances and understand their circumstances
• Negotiate sustainable repayment arrangements that align with customer needs and business objectives
• Build trust and rapport with customers through professional and empathetic conversations
• Analyse account information to identify the most appropriate resolution strategy
• Contribute to team performance by achieving targets and delivering positive customer outcomes

Who You Are

You don’t need collections experience, many of our leaders started in this role. What matters is your drive and your ability to connect with people

• Prior experience in customer service, contact centres, retail, hospitality, sales or another customer-focused environment where communication and resilience are essential
• Strong communication skills with the ability to build rapport and navigate challenging conversations
• A solutions-focused mindset with the ability to understand individual circumstances and identify positive outcomes
• Confidence using technology and learning new systems and processes
• A proactive approach to learning, teamwork and delivering great customer experiences
• Essential: Full-time availability, Monday-Friday, 8:30AM-5:00PM

What We Can Offer You

We offer a range of benefits designed to support your career, wellbeing and life outside of work, including:

• Flexible hybrid working arrangements (3 days office, 2 days WFH after 6 months) and a Dress for Your Day culture
• Performance-based bonus and incentive opportunities
• Structured training, nationally recognised qualifications and genuine career progression opportunities
• Employee Assistance Program (EAP), discounted health insurance and wellbeing benefits
• Paid volunteering leave, additional leave purchase options and other lifestyle benefits
• Complimentary breakfast, fresh fruit and employee discounts

About Us

Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. With more than 2,200 employees across Australia, New Zealand, the United States, the United Kingdom and the Philippines, we help customers navigate financial challenges through responsible debt purchasing, collections and consumer lending solutions. Our focus is on creating better outcomes for customers while providing rewarding career opportunities for our people.

At Credit Corp we are committed to building a diverse, inclusive and supportive workplace where everyone feels valued and has the opportunity to succeed.

We welcome applications from people of all backgrounds, cultures and experiences, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community, people of all ages and people living with disability.