Hybrid Branch Leader: Growth, Compliance & Service

The PICA Group; Gold Coast City; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

PICA Perks: Discounts and wellbeing

Job summary

The PICA Group is seeking a Branch Manager for our QBS Strata Management Branch on the Gold Coast. Lead a team to deliver compliant, high-quality service to committees and owners while aligning people, processes, and performance for a smoothly run branch.

You will translate divisional goals into local plans, oversee budgets, and drive profitability with clear decision-making and strong stakeholder communication. A hybrid 50/50 work arrangement and ongoing CPD support are available.

Qualifications

• 5+ years of leadership experience in a customer-focused, compliance-driven environment.
• Experience in strata or related property services is a plus, with onboarding support provided.

Responsibilities

• Lead and develop your team with clear goals and measurable outcomes.
• Oversee branch operations, ensuring compliance with legislation, policies, and audit standards.
• Translate divisional goals into local plans with clear priorities.
• Manage budgets and track performance to achieve profitability.
• Build trust with clients through clear communication and responsive service.
• Lead through change and maintain resilience in a dynamic environment.
• Foster fairness, accountability, and continuous improvement.

Skills

Leadership

Customer service

Compliance

Strategic thinking

Budgeting

CRM proficiency

Office 365

Tools

CRM platforms

Reporting tools

Job description

The PICA Group is seeking a Branch Manager for our QBS Strata Management Branch on the Gold Coast. Lead a team to deliver compliant, high-quality service to committees and owners while aligning people, processes, and performance for a smoothly run branch.

You will translate divisional goals into local plans, oversee budgets, and drive profitability with clear decision-making and strong stakeholder communication. A hybrid 50/50 work arrangement and ongoing CPD support are available.