Hybrid Strata Relationship Manager – Growth & Impact

Smarter Communities; Gold Coast City; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working model

Training & career development

Birthday leave/ Wellbeing perks

Commission program

Supportive team

Job summary

Smarter Communities on the Gold Coast is seeking a Relationship (Strata) Manager to lead client relationships across a portfolio of properties. You will collaborate with owners, tenants and contractors to deliver exceptional service and help navigate bylaws and strata legislation.

In this hybrid role, you will coordinate AGM/EGM meetings, supervise maintenance coordination, and contribute to continuous improvement while supporting a motivated team in Surfers Paradise.

Qualifications

• Experience in property/strata management or client management (preferred)
• Excellent communication and stakeholder management
• Strong organisation and attention to detail
• Driver’s licence and own vehicle
• Willingness to learn and collaborate in a hybrid environment

Responsibilities

• Manage a diverse portfolio of strata properties and act as the primary contact for owners, tenants and contractors
• Deliver outstanding client service and maintain long‑term relationships
• Interpret bylaws and strata legislation for stakeholders
• Handle correspondence from owners, tenants and contractors
• Coordinate quotes and work orders with Repairs & Maintenance team
• Prepare and facilitate AGMs, EGMs and Committee Meetings (agendas, budgets, minutes)
• Support client retention and address first-level complaints
• Oversee financials and ensure portfolio compliance
• Identify opportunities for continuous improvement and service delivery

Job description

Smarter Communities on the Gold Coast is seeking a Relationship (Strata) Manager to lead client relationships across a portfolio of properties. You will collaborate with owners, tenants and contractors to deliver exceptional service and help navigate bylaws and strata legislation.

In this hybrid role, you will coordinate AGM/EGM meetings, supervise maintenance coordination, and contribute to continuous improvement while supporting a motivated team in Surfers Paradise.