Branch Manager

The PICA Group; Gold Coast City; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

PICA Perks: Discounts and wellbeing

Job summary

The PICA Group is seeking a Branch Manager for our QBS Strata Management Branch on the Gold Coast. Lead a team to deliver compliant, high-quality service to committees and owners while aligning people, processes, and performance for a smoothly run branch.

You will translate divisional goals into local plans, oversee budgets, and drive profitability with clear decision-making and strong stakeholder communication. A hybrid 50/50 work arrangement and ongoing CPD support are available.

Qualifications

• 5+ years of leadership experience in a customer-focused, compliance-driven environment.
• Experience in strata or related property services is a plus, with onboarding support provided.

Responsibilities

• Lead and develop your team with clear goals and measurable outcomes.
• Oversee branch operations, ensuring compliance with legislation, policies, and audit standards.
• Translate divisional goals into local plans with clear priorities.
• Manage budgets and track performance to achieve profitability.
• Build trust with clients through clear communication and responsive service.
• Lead through change and maintain resilience in a dynamic environment.
• Foster fairness, accountability, and continuous improvement.

Skills

Leadership

Customer service

Compliance

Strategic thinking

Budgeting

CRM proficiency

Office 365

Tools

CRM platforms

Reporting tools

Job description

• Lead a team that delivers real impact to our clients
• Drive compliance, service, and performance across our branch
• Enjoy flexibility, belonging, and career growth in a national network

The impact you’ll have:

If you’ve led teams in complex, professional service-based environments, this is your chance to take that experience further. As Branch Manager with our QBS Strata Management Branch, you’ll bring together people, process, and performance, ensuring the branch runs smoothly, meets its compliance obligations, and delivers a service committees and owners can genuinely trust. Leading with clarity, accountability, and maintaining resilience.

What you’ll do:

• Coach, guide, and develop your team. Set clear goals and grow capability.
• Oversee branch operations, ensuring compliance with legislation, policies, and audit standards.
• Translate divisional goals into local plans with clear priorities and measurable outcomes.
• Manage budgets, track performance, and make sound decisions to achieve profitability.
• Model strong judgment and problem-solving in complex or high-pressure situations. Build confidence and trust with clients through clear communication and responsive service.
• Lead through change, competing demands, and emerging issues.
• Foster a culture of fairness, accountability, and continuous improvement.

What you’ll bring:

• 5+ years of leadership experience in a customer-focused, compliance-driven environment (property, facilities, banking, insurance, or customer operations).
• Strata experience is a plus, but we’ll support your learning through a structured onboarding.
• Proven ability to guide people, balancing accountability with empathy. Confidence managing risk and compliance in a regulated service-based industry.
• Strong understanding of what good service feels like for committees and clients. Financial and commercial awareness. Comfortable managing budgets and business results.
• Strategic thinking. Able to translate goals into plans and deliver measurable outcomes.
• Sound decision-making under pressure, with resilience and adaptability when priorities shift.
• Proficiency with Microsoft Office 365 and experience using CRM/workflow platforms to manage operations and reporting.

What’s in it for you:

• Growth: Structured onboarding into strata, supported CPD/compliance training, regular feedback, and on-the-job stretch projects.
• Flexibility: Balance work and life with 50/50 hybrid options.
• Challenge: Work in a dynamic, fast-paced environment
• Belonging: Join a culture built on collaboration and real relationships. You’ll have access to a national peer network of experienced branch leaders who share knowledge and support each other.
• Giving Back: Be part of an organisation that supports communities and sustainability programs that make a real difference.
• PICA Perks: Discounts and wellbeing programs that support life inside and outside of work.

Who is PICA Group?

We’re Australia’s leading strata and property services provider, with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services. For more than 70 years, we’ve enhanced community living by caring for one of our customers’ most valuable assets, their home.

We're also proud to be officially recognised as a Great Place to Work®. Our employees recently participated in an external survey, and 91% of our employees said that PICA Group is a Great Place to Work™.

Everything we do is guided by our values: Say is Straight | Collaborate | Simplicity | Focus on Solutions | Delight the Customer| Get Things Done

You must have the right to live and work in this location to be considered for this opportunity.