Branch Leader: Growth, Coaching & Community Banking

BOQ Group; Cockburn; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work

Discounted products

Salary packaging

Parental leave

Additional leave

Health insurance

EAP

Employee networks

Pride in Diversity

Job summary

BOQ Group is seeking a Branch Manager to lead a dynamic retail banking team within a fast-changing environment. You will coach frontline staff, oversee lending activities, and maintain high standards of operational excellence, risk management and compliance.

You will strengthen community ties while promoting digital channels and modern working practices. You will bring a proven track record in personal lending or branch leadership, with a focus on delivering superior customer service and a

Qualifications

• Experience in personal lending or branch management.
• Proven leadership and mentoring skills.
• Strong customer service and compliance focus.

Responsibilities

• Lead and coach the branch team to deliver exceptional customer experiences.
• Oversee lending activities and manage underwriting pipelines.
• Ensure operational excellence and risk management across the branch.
• Champion customer service standards, compliance, and community engagement.
• Drive adoption of digital banking tools and innovative ways of working.

Skills

Team leadership

Lending expertise

Operational excellence

Job description

BOQ Group is seeking a Branch Manager to lead a dynamic retail banking team within a fast-changing environment. You will coach frontline staff, oversee lending activities, and maintain high standards of operational excellence, risk management and compliance.

You will strengthen community ties while promoting digital channels and modern working practices. You will bring a proven track record in personal lending or branch leadership, with a focus on delivering superior customer service and a