Hybrid Applications Specialist | IT Solutions & Support

Feros Care; Gold Coast City; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Not for Profit Salary Packaging

Flexible Working Arrangements (hybrid)

17.5% Annual Leave loading

Cultural Leave Days

ForME discounts

Private Health Insurance Discount

EAP

Paid Parental Leave

Fitness Passport

$200 referral bonus

Job summary

Feros Care in Australia is seeking an experienced Applications Specialist to join our IT & Communications team on a 6 month contract, based in our Coolangatta office with flexible hybrid working arrangements.

As our Applications Specialist, you’ll be the key escalation point for business application issues, while proactively identifying opportunities to optimise systems and improve user experiences. You will support, enhance and optimise the applications our people rely on daily.

Qualifications

• Minimum 2 years' experience in a Service Desk environment, with at least 1 year in a Level 2 support role.
• Experience using the ITIL framework (desirable).
• Current unrestricted Australian Driver's Licence.
• Undergo a Nationally Coordinated Criminal History Check.
• Valid Australian working rights.

Responsibilities

• Act as a key escalation point for business application issues, providing Level 2 support and troubleshooting to resolve complex technical challenges.
• Support, maintain and optimise our application landscape to ensure systems remain reliable, secure and fit for purpose.
• Partner with internal stakeholders and external vendors to deliver practical solutions and improve user experiences.
• Manage application updates, patching and enhancements while supporting security and compliance requirements.
• Identify opportunities to improve business processes, workflows and system performance.
• Assist with application implementation, enhancement and continuous improvement projects.
• Create and maintain application documentation, knowledge articles and support guides.
• Monitor application performance and help ensure Feros Care's technology environment remains innovative, efficient and aligned to business needs.

Skills

Level 2 support

Communication skills

IT knowledge

Vendor management

Problem solving

Organisational skills

Customer service

Microsoft technologies

Aged care exposure

Education

Tertiary IT qualification

Service Desk / ITIL (desirable)

Job description

Feros Care in Australia is seeking an experienced Applications Specialist to join our IT & Communications team on a 6 month contract, based in our Coolangatta office with flexible hybrid working arrangements.

As our Applications Specialist, you’ll be the key escalation point for business application issues, while proactively identifying opportunities to optimise systems and improve user experiences. You will support, enhance and optimise the applications our people rely on daily.