Application Specialist

Feros Care; Gold Coast City; Híbrido; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Not for Profit Salary Packaging

Flexible Working Arrangements (hybrid)

17.5% Annual Leave loading

Cultural Leave Days

ForME discounts

Private Health Insurance Discount

EAP

Paid Parental Leave

Fitness Passport

$200 referral bonus

Descripción de la vacante

Feros Care in Australia is seeking an experienced Applications Specialist to join our IT & Communications team on a 6 month contract, based in our Coolangatta office with flexible hybrid working arrangements.

As our Applications Specialist, you’ll be the key escalation point for business application issues, while proactively identifying opportunities to optimise systems and improve user experiences. You will support, enhance and optimise the applications our people rely on daily.

Formación

• Minimum 2 years' experience in a Service Desk environment, with at least 1 year in a Level 2 support role.
• Experience using the ITIL framework (desirable).
• Current unrestricted Australian Driver's Licence.
• Undergo a Nationally Coordinated Criminal History Check.
• Valid Australian working rights.

Responsabilidades

• Act as a key escalation point for business application issues, providing Level 2 support and troubleshooting to resolve complex technical challenges.
• Support, maintain and optimise our application landscape to ensure systems remain reliable, secure and fit for purpose.
• Partner with internal stakeholders and external vendors to deliver practical solutions and improve user experiences.
• Manage application updates, patching and enhancements while supporting security and compliance requirements.
• Identify opportunities to improve business processes, workflows and system performance.
• Assist with application implementation, enhancement and continuous improvement projects.
• Create and maintain application documentation, knowledge articles and support guides.
• Monitor application performance and help ensure Feros Care's technology environment remains innovative, efficient and aligned to business needs.

Conocimientos

Level 2 support

Communication skills

IT knowledge

Vendor management

Problem solving

Organisational skills

Customer service

Microsoft technologies

Aged care exposure

Educación

Tertiary IT qualification

Service Desk / ITIL (desirable)

Descripción del empleo

We’re Feros Care, and we’re pleased to meet you.

And what we care most about is helping people live healthier, happier, better-connected lives.

Since 1990, we’ve been making it happen, both for older Australians and people with disability. We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. VibrantCreators. And it’s not just us who thinks so; We’ve won many awards on the local and internationalstage for our approach.

We're looking for an experienced Applications Specialist to join our Information Technology & Communications team on a 6 month contract, based in our Coolangatta office with flexible hybrid working arrangements. With several exciting projects and system improvements underway, you'll hit the ground running and make a tangible impact from day one.

Make an impact while helping shape how our applications support the future of Feros Care.

As our Applications Specialist, you'll be the key escalation point for business application issues, while proactively identifying opportunities to optimise systems, improve processes and enhance the overall user experience. With a broad IT background and a passion for continuous improvement, you'll support, enhance and optimise the applications our people rely on every day.

Working closely with stakeholders, vendors and colleagues across the business, you'll deliver practical solutions, drive better outcomes and help ensure our technology continues to evolve alongside the needs of Feros Care.

What you’ll do

• Act as a key escalation point for business application issues, providing Level 2 support and troubleshooting to resolve complex technical challenges.
• Support, maintain and optimise our application landscape to ensure systems remain reliable, secure and fit for purpose.
• Partner with internal stakeholders and external vendors to deliver practical solutions and improve user experiences.
• Manage application updates, patching and enhancements while supporting security and compliance requirements.
• Identify opportunities to improve business processes, workflows and system performance.
• Assist with application implementation, enhancement and continuous improvement projects.
• Create and maintain application documentation, knowledge articles and support guides.
• Monitor application performance and help ensure Feros Care's technology environment remains innovative, efficient and aligned to business needs.

What you’ll bring

• Strong Level 2 support capabilities and a methodical approach to troubleshooting and problem solving.
• Broad IT knowledge and the ability to quickly learn and adapt to new applications and technologies.
• Exceptional communication skills, with the ability to explain technical concepts to non-technical audiences.
• Demonstrated ability to build effective relationships with internal stakeholders, third-party vendors and cross functional teams.
• A proactive, solutions focused approach with a passion for continuous improvement.
• Strong organisational and time management skills, with the ability to manage competing priorities.
• High attention to detail and a commitment to delivering exceptional customer service.
• Experience with Microsoft technologies and enterprise applications.
• Exposure to aged care, health, disability or community services environments will be advantageous.

Qualifications & Checks

• Tertiary qualifications in Information Technology, Computer Science or a related discipline will be highly regarded.
• Minimum 2 years' experience in a Service Desk environment, with at least 1 year in a Level 2 support role.
• Experience using the ITIL framework (desirable).
• Current unrestricted Australian Driver's Licence.
• Undergo a Nationally Coordinated Criminal History Check.
• Valid Australian working rights.

Why Feros Care?

At Feros Care, we value our people and offer:

• Not for Profit Salary Packaging of up to $15,900 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.
• Flexible Working Arrangements, including a hybrid model with a combination of working from our Coolangatta office and the flexibility to work remotely.
• 17.5% Annual Leave loading.
• Cultural Leave Days for eligible employees.
• Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform.
• Private Health Insurance Discount with Medibank.
• Employee Assistance Program (EAP).
• Paid Parental Leave (9 weeks) for eligible employees.
• Access to Fitness Passport – discounted gym and pool memberships for you and your family.
• $200 referral bonus per successful referral.

We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.

If you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please contact [e-mail]