Hybrid App Support Lead (L1–L2) – Sydney

AU002 Marsh Pty Ltd_AU; Sydney; Hybrid; AUD 100,000 - 140,000; Full time

Job summary

Marsh in Sydney is seeking a skilled professional to join our Application Management Services team as a Level 1/2 application support specialist. The role is hybrid, requiring at least three days in the office weekly and close collaboration with internal IT, stakeholders and external vendors.

You will deliver reliable support across critical platforms, lead team activities, participate in projects, and help enhance service delivery while ensuring compliance with IT policies and change management

Qualifications

• Bachelor’s degree in computer science, information technology, or related field.
• 5+ years’ experience in Level 1/2 application support.
• 1–2 years’ team management or leadership experience.
• Experience with Oracle and MongoDB databases.
• Strong Microsoft Office skills, including Power Query.

Responsibilities

• Provide Level 1 and Level 2 application support for a portfolio of business applications.
• Investigate, diagnose, and resolve complex application issues with internal teams and vendors.
• Support day-to-day operation, monitoring, maintenance, and administration of applications and services.
• Lead and coordinate support activities, including workload allocation, cross-skilling, and mentoring.
• Maintain accurate support documentation and knowledge articles.
• Lead and participate in IT projects, system enhancements, user access management, and change management.
• Ensure adherence to IT policies, audit requirements, and best practices.
• Communicate with stakeholders regarding incidents and resolutions.
• Provide support for business-critical systems outside standard hours when required.

Skills

Leadership

Stakeholder management

Communication

Problem solving

Education

Bachelor’s degree in CS/IT

ITIL Foundation certification

Tools

Oracle

MongoDB

Power Query

Microsoft Office

Job description

Marsh in Sydney is seeking a skilled professional to join our Application Management Services team as a Level 1/2 application support specialist. The role is hybrid, requiring at least three days in the office weekly and close collaboration with internal IT, stakeholders and external vendors.

You will deliver reliable support across critical platforms, lead team activities, participate in projects, and help enhance service delivery while ensuring compliance with IT policies and change management