Application Support Engineer — L1/L2 (Hybrid)

Nsw Government; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Transport for NSW is seeking a pragmatic and collaborative application support professional to join a high performing team in Burwood, Melbourne. You will work across Level 1 and Level 2 support, coordinate with vendors, and contribute to service improvements.

You'll diagnose root causes, influence stakeholders, and translate technical issues into business outcomes while ensuring systems run smoothly. The role offers hybrid work arrangements and is based in Burwood.

Qualifications

• Experience troubleshooting applications and supporting IT operations.
• Experience with incident management and governance activities.
• Ability to translate technical issues into business outcomes and collaborate with vendors.

Responsibilities

• Join a high performing team to deliver Level 1 and Level 2 application support services and coordinate vendor engagement.
• Diagnose root causes, navigate priorities, and deliver effective IT solutions in a lean, collaborative environment.

Skills

Application troubleshooting

Vendor management

Incident management

Application administration

User access governance

Testing and monitoring

Operational support

Job description

Transport for NSW is seeking a pragmatic and collaborative application support professional to join a high performing team in Burwood, Melbourne. You will work across Level 1 and Level 2 support, coordinate with vendors, and contribute to service improvements.

You'll diagnose root causes, influence stakeholders, and translate technical issues into business outcomes while ensuring systems run smoothly. The role offers hybrid work arrangements and is based in Burwood.