Hybrid App Support Lead (L1-L2)

Marsh; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Marsh in Sydney is seeking an experienced IT application support lead to join our Applications Management Services team. This hybrid role requires three days in the office and delivers Level 1 and Level 2 support across a portfolio of business applications while guiding the team and coordinating activities.

You will diagnose and resolve complex issues, maintain documentation, support projects, manage user access and change management, and collaborate with stakeholders, IT teams, and vendors to

Qualifications

• A bachelor’s degree in computer science, information technology, or related field.
• ITIL Foundation certification.

Responsibilities

• Provide Level 1 and Level 2 application support for a portfolio of business applications.
• Investigate, diagnose, and resolve complex application issues with internal and external partners.
• Support daily operation, monitoring, maintenance and administration of applications and services.
• Lead and coordinate support activities, including workload allocation, cross-skilling, and mentoring.
• Maintain accurate support documentation and knowledge articles.
• Lead and participate in IT projects, system enhancements, user access management, and change management.
• Ensure adherence to IT policies, audit requirements, and best-practice processes.
• Communicate incidents and progress clearly to stakeholders.
• Provide after-hours support for business-critical systems when required.

Skills

L1/L2 support

Team leadership

Stakeholder mgmt

Problem solving

Project coordination

Power Query

Education

Bachelor's degree in Computer Science or IT

Tools

Oracle

MongoDB

Power Query (MS Excel)

Job description

Marsh in Sydney is seeking an experienced IT application support lead to join our Applications Management Services team. This hybrid role requires three days in the office and delivers Level 1 and Level 2 support across a portfolio of business applications while guiding the team and coordinating activities.

You will diagnose and resolve complex issues, maintain documentation, support projects, manage user access and change management, and collaborate with stakeholders, IT teams, and vendors to