Hybrid Admin & Account Coordinator — Path to Growth

Somos Recruitment; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Somos Recruitment is seeking a proactive administrator/operations coordinator to support its client base and cleaning teams in Gordon, NSW. The role blends administration with account management and aims to build relationships while driving service delivery.

You will work closely with two Managing Directors on a portfolio of strata buildings, coordinating rosters and processing service requests. The six-month maternity leave contract offers potential for ongoing employment and hybrid work.

Qualifications

• Experience in account management, customer service or administration.
• Strong organisation and attention to detail with fast learning ability.
• Professional phone manners and responsive customer service.
• Comfort with CRM, scheduling and invoicing tools.
• Good judgement, initiative and problem-solving skills.
• Some exposure to business development or sales support is a plus.
• Experience in cleaning services, strata or rostering is helpful but not essential.

Responsibilities

• Build strong client relationships and respond promptly to inquiries.
• Coordinate rosters, arrange replacements and ensure work is completed.
• Handle complaints calmly and follow through to resolution.
• Support invoicing, payment follow-up and maintain client records.
• Prepare quotes, follow up enquiries and identify growth opportunities.
• Support onboarding and improve day-to-day processes.
• Occasionally visit sites and assist with deliveries as needed.

Skills

Account management

Customer service

Administration

Operations coordination

Organisation

Attention to detail

CRM systems

Scheduling

Invoicing software

Phone manners

Vendor/rostering

Tools

CRM software

Scheduling software

Invoicing software

Job description

Somos Recruitment is seeking a proactive administrator/operations coordinator to support its client base and cleaning teams in Gordon, NSW. The role blends administration with account management and aims to build relationships while driving service delivery.

You will work closely with two Managing Directors on a portfolio of strata buildings, coordinating rosters and processing service requests. The six-month maternity leave contract offers potential for ongoing employment and hybrid work.