Admin & Operations Account Officer

Somos Recruitment; Sydney; Hybrid; AUD 60.000 - 75.000; Vollzeit

Zusammenfassung

Somos Recruitment is seeking a proactive administrator/operations coordinator to support its client base and cleaning teams in Gordon, NSW. The role blends administration with account management and aims to build relationships while driving service delivery.

You will work closely with two Managing Directors on a portfolio of strata buildings, coordinating rosters and processing service requests. The six-month maternity leave contract offers potential for ongoing employment and hybrid work.

Qualifikationen

• Experience in account management, customer service or administration.
• Strong organisation and attention to detail with fast learning ability.
• Professional phone manners and responsive customer service.
• Comfort with CRM, scheduling and invoicing tools.
• Good judgement, initiative and problem-solving skills.
• Some exposure to business development or sales support is a plus.
• Experience in cleaning services, strata or rostering is helpful but not essential.

Aufgaben

• Build strong client relationships and respond promptly to inquiries.
• Coordinate rosters, arrange replacements and ensure work is completed.
• Handle complaints calmly and follow through to resolution.
• Support invoicing, payment follow-up and maintain client records.
• Prepare quotes, follow up enquiries and identify growth opportunities.
• Support onboarding and improve day-to-day processes.
• Occasionally visit sites and assist with deliveries as needed.

Kenntnisse

Account management

Customer service

Administration

Operations coordination

Organisation

Attention to detail

CRM systems

Scheduling

Invoicing software

Phone manners

Vendor/rostering

Tools

CRM software

Scheduling software

Invoicing software

Jobbeschreibung

Gordon, NSW | Hybrid: 2-3 days in the office per week
Monday-Friday, 8 am-5 pm | No weekends
Six-month maternity leave cover

Enjoy building relationships, solving problems and keeping things moving?

Combine hands-on administration and operations with account management-and build towards a future in business development.

SOMOS Recruitment has been engaged to exclusively support in this search. Our client is an established cleaning services business, that is looking for an organised, approachable and proactive person to support its clients and cleaning teams.

Initially a six-month fixed-term contract covering maternity leave, the position offers potential for ongoing employment as the business grows.

About the role:

Working closely with the two Managing Directors, you'll help manage a portfolio of approximately ten strata buildings, keeping clients informed, cleaning teams coordinated and day-to-day administration on track.

Your responsibilities will include:

Building strong client relationships and responding promptly to calls, enquiries and service requests.

Coordinating rosters, arranging replacement coverage and helping ensure scheduled work is completed.

Handling complaints and service issues calmly, following through until they're resolved.

Supporting invoicing, payment follow-up and accurate client and operational records.

Preparing quotes, following up enquiries and identifying opportunities to grow existing accounts.

Supporting onboarding and improving everyday processes.

Occasionally, visiting sites and helping with deliveries when needed.

About you

You're friendly and approachable, with the confidence to have difficult conversations and set clear expectations. When priorities change or a roster falls through, you assess the situation, take action and keep people informed.

You'll bring:

Experience in account management, customer service, administration or operations coordination.

Strong organisation, attention to detail and the ability to learn quickly.

Professional phone manners and a responsive approach to customer service.

Confidence using CRM, scheduling and invoicing systems.

Sound judgement, initiative and practical problem-solving skills.

Some exposure to business development or sales support, and/or an interest in growing in this area.

Experience in cleaning services, strata or workforce rostering would be helpful, but isn't essential. We're interested in transferable skills and how you approach the work.

What’s on offer

Hybrid working, with 2-3 days per week in the Gordon office.

Monday-Friday, with no weekend work.

A six-month fixed-term contract with opportunity to offer ongoing employment.

Thorough onboarding, ongoing training and supportive, accessible directors.

A friendly team where your ideas and contribution are valued.

Opportunities to develop towards business development and sales responsibilities.

A paid day off for your birthday!

Employee discounts on cleaning services