HVAC Service Operations Leader

W3Global; Greater Bendigo; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Dual-cab Ute provided

Full-time employment

Supportive workplace

Growth opportunity

Job summary

W3Global in Victoria is seeking an office-based Operations Lead to support the Management team with day-to-day activities, focusing on coordination, leadership, and operational oversight to ensure efficient service delivery and excellent customer outcomes.

You will lead the operations team and subcontractors, schedule and dispatch HVAC technicians across client sites, liaise with clients, and drive initiatives to improve workflows, service quality, and growth, in a supportive, professional

Qualifications

• 2+ years in a leadership/operations role within a service-based business.
• Current Refrigeration, Electrical or Plumbing trade licence in Victoria.
• Experience using job management software (e.g., SimPRO).
• Strong HVAC knowledge with ability to troubleshoot basic issues.
• Excellent organisational and time-management skills.
• Confident communicator with clients and technicians.

Responsibilities

• Lead and manage the operations team and subcontractors.
• Schedule, dispatch and coordinate HVAC technicians across Victoria.
• Liaise with clients to understand service requirements and coordinate site visits.
• Monitor and track progress of service jobs to ensure timely completion.
• Provide regular updates to clients regarding job status and changes.
• Maintain records of service activities, assets, contracts and maintenance schedules.
• Assist with basic quoting and support management with complex quotes.
• Identify opportunities to optimise service delivery and client satisfaction.
• Help shape the future growth and direction of the business.

Skills

Leadership

Communication

Time management

HVAC knowledge

Quoting experience

Teamwork

Tech-savvy

Problem solving

Education

Trade licence (Refrigeration/Electrical/Plumbing) in Victoria

Tools

SimPRO

Job description

This is a key office-based position supporting the Management team with the day-to-day operations of our commercial HVAC service business. The role focuses on coordination, leadership, and operational oversight to ensure efficient service delivery and excellent customer outcomes.

This is an opportunity for someone who wants more than just a job - someone who wants to lead people, improve systems, create strong culture, and make a real impact.

We're looking for someone who leads with energy, professionalism, and accountability and can confidently manage both people and operations.

Key Responsibilities:

Leading and managing the operations team and subcontractors.

Schedule, dispatch and coordinate HVAC technicians across multiple client sites throughout Victoria.

Liaise directly with clients to understand service requirements and coordinate site visits

Monitor, track and manage the progress of service jobs to ensure timely and efficient completion

Provide regular and professional updates to clients regarding job status, delays, or changes

Maintain accurate records of service activities, assets, contracts, and maintenance schedules

Order parts, assist with troubleshooting, and escalate complex issues when required

Identify opportunities to optimise service delivery, workflows, and client satisfaction

Assist with basic quoting and support management with complex quote preparation

Helping shape the future growth and direction of the business

About You / What We're Looking For

Strong HVAC experience in commercial air-conditioning and refrigeration

Excellent organisational and time-management skills, able to multitask and prioritise

Confident communicator, able to liaise with clients and technicians

Commercially minded, able to manage team workflow and service contracts

Technical HVAC knowledge and quoting experience

Team player who thrives in a positive, easy-going office environment

Solid technical understanding of HVAC systems, with the ability to troubleshoot basic issues and make informed service decisions

A strong desire to build better systems, improve efficiencies, and streamline processes

Confidence using technology, job management systems, apps, and cloud-based platforms. Experience with SimPRO a plus.

Experience in Building management systems (BMS) and HVAC control systems would be a plus.

What We Offer

· Competitive salary based on experience and capability

· Company dual-cab work Ute provided

· Full-time, stable employment

· Supportive, friendly, and professional workplace

· Real opportunity to grow, influence, and be recognised

Preferred Experience & Qualifications

Minimum 2+ years' experience in a leadership, operations, or management role within a trade or service-based business

Experience managing both field staff and project/job workflow

Current Refrigeration, Electrical or Plumbing trade licence in Victoria

Strong understanding of WHS requirements, compliance, and best practices

Experience using job management software and operational systems

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