HVAC Service Operations Lead — Drive Performance

VAE Group; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Car allowance

Phone and laptop provided

Safety focus and mental health support

Job summary

VAE Group is seeking a strong Service Operations Leader to drive performance for our Sydney HVAC services. You will lead a team, oversee branch performance, and collaborate with the NSW Regional Manager to meet revenue and customer satisfaction targets.

You will come from HVAC or related industries, with a track record of balancing operational excellence, customer relationships, and commercial outcomes. This role requires safety focus, ownership, and team leadership.

Qualifications

• Experience leading HVAC service teams.
• Strong focus on safety and quality.
• Ability to grow revenue and manage accounts.
• Willingness to live and work in Australia.

Responsibilities

• Monitor labour productivity and branch performance.
• Partner with Regional Manager NSW to hit revenue targets.
• Lead, coach and support HVAC Service Technicians.
• Manage customer portfolios and service levels.
• Build trusted customer relationships and identify upsell opportunities.
• Review quotations, timesheets, invoices and service docs.

Skills

HVAC experience

Leadership experience

Safety focused

Account management

Education

Trade background

Job description

VAE Group is seeking a strong Service Operations Leader to drive performance for our Sydney HVAC services. You will lead a team, oversee branch performance, and collaborate with the NSW Regional Manager to meet revenue and customer satisfaction targets.

You will come from HVAC or related industries, with a track record of balancing operational excellence, customer relationships, and commercial outcomes. This role requires safety focus, ownership, and team leadership.