Human resources

Australian Care Agency; Melbourne; Remote; AUD 85,000 - 110,000; Full time

Job summary

Australian Care Agency is seeking an experienced HR professional to support our growing workforce. This is a fully remote role partnering with our Director, rostering and payroll across Australia.

You will have 2+ years of HR experience, solid SCHADS and Fair Work Act knowledge, and familiarity with NDIS standards. The role offers remote flexibility and the chance to make a meaningful impact in disability and community services.

Qualifications

• 2+ years HR experience in disability, aged care or community services.
• Solid knowledge of SCHADS Award and Fair Work Act.
• Understanding of NDIS Practice Standards and worker screening.
• Ability to handle sensitive conversations with discretion.
• Highly organised, self-motivated, able to work remotely.
• ShiftCare and Xero Payroll experience is a bonus.
• HR qualification or related field is desirable.

Responsibilities

• Manage end-to-end recruitment and onboarding of support workers and nurses.
• Maintain staff compliance: screenings, First Aid, vaccinations, licences, training.
• Maintain accurate employee records and HR documentation.
• Advise on SCHADS Award classifications, pay, leave and breaks.
• Handle employee relations, including complaints and investigations.
• Draft and update HR policies to support audits.
• Support WHS and return-to-work processes.
• Workforce planning across Queensland and Victoria.

Skills

HR experience

Disability/aged care domain

Sensitive conversations

Highly organised

Remote work experience

ShiftCare

Xero Payroll

Education

HR qualification or related field

Tools

ShiftCare

Xero Payroll

Job description

About us

Australian Care Agency (ACA) is a registered NDIS provider delivering community access, domestic assistance, personal care, SIL, respite and nursing. We have teams on the Gold Coast to Brisbane and across Melbourne, and we care about our participants and our support workers.

About the role

We’re looking for an experienced, organised HR professional to support our growing workforce. You’ll work from home and partner closely with our Director, rostering and admin teams, and payroll.

What you’ll do

• Manage end-to-end recruitment and onboarding of support workers and nurses
• Keep staff compliance current: NDIS Worker Screening, WWCC/Blue Card, First Aid, CPR, licences, vaccinations and training
• Maintain accurate employee records and HR documentation
• Advise on and apply the SCHADS Award (classifications, pay, leave, breaks)
• Handle employee relations, including complaints, grievances, performance and investigations
• Draft and update HR policies and procedures to support NDIS audits
• Support WHS, incident follow-up and return-to-work processes
• Help with workforce planning across Queensland and Victoria

About you

• 2+ years of HR experience, ideally in disability, aged care or community services
• Solid working knowledge of the SCHADS Award and the Fair Work Act
• Understanding of NDIS Practice Standards and worker screening requirements
• Confident handling sensitive conversations with discretion and fairness
• Highly organised and self-motivated, comfortable working remotelyExperience with ShiftCare and Xero Payroll is a bonus
• Qualification in HR or a related field is desirable

What we offer

Fully remote, flexible role

A supportive, values-driven team where your work makes a real difference