HR Generalist

New Growth Care Group; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Job summary

New Growth Care Group is seeking its first HR Generalist to lead the people function across New Growth Care and our Gold Coast partner Thryv. The role can be based at our Bentleigh East head office or in Broadbeach, offering on-site work and broad impact across Victoria and Queensland.

You will own recruitment, performance and development, awards and pay, and HR platforms like Employment Hero, while shaping a scalable people function that supports SIL homes and community teams.

Qualifications

• Generalist HR experience across recruitment, ER, performance and records.
• Award interpretation in a shift-based workforce (SCHADS preferred).
• Experience designing and rolling out HR processes.
• NDIS Worker Screening Check and WWCC or willingness to obtain.
• Full working rights in Australia.

Responsibilities

• Own recruitment end to end: ads, screening, interviews, references and offers.
• Set culture and expectations from day one for new starters.
• Identify opportunities for growth and development of people.
• Own performance and supervision cycles and coaching for managers.
• Manage learning platform allocations and progress tracking.
• Ensure correct award classification and handle employee relations.
• Own Employment Hero as the system of record and improve processes.
• Provide workforce reports to leadership for informed decisions.

Skills

Recruitment

Employee relations

Performance management

HR systems

Compliance knowledge

Education

HR or business degree

Tools

Employment Hero

Salesforce

Job description

At New Growth Care, we do things differently.

We're human-centred, hands-on, and deeply committed to both the people we support and the team who make it possible. We don't just process the paperwork behind our people; we build the culture that keeps them here.

We are currently recruiting our first HR Generalist to lead the people function across New Growth Care and our Gold Coast partner, Thryv. The role can be based at our Head Office in Bentleigh East (Melbourne) or in Broadbeach (Gold Coast).

About the Opportunity

Full-time, ongoing | Bentleigh East (VIC) or Broadbeach (QLD)

• You will own our People and Culture function, across both businesses
• A fast-growing team across Victoria and Queensland, and the chance to build the people function that keeps pace with it
• SIL homes, community teams and Support Coordination
• Oversee and support a small number of roles, with room to grow the team
• The authority to actually change things

Finding and Keeping Good People

• Own recruitment end to end: writing the ad, screening, group interviews, references, offers
• Set the tone and culture expectations from day 1, so new starters arrive knowing who we are and ready to work
• Identify opportunities for good people to keep growing, learning and excelling with us
• Own why people stay, and be honest with us about why they leave

This suits someone who has watched good people walk out the door for reasons that were fixable.

Performance and Development

• Run the performance and supervision cycle, and keep it actually running
• Coach our managers through the conversations they are avoiding
• Own our learning platform, allocate what people need, and track whether they finished it
• Tell the management team where we are thin before it becomes a problem

Perfect for someone who thinks performance management is a monthly habit, not an annual event.

Award, Pay and the Fine Print

• Work with our Finance team and other team members to make sure the relevant awards are being applied correctly, and be the escalation point for award and pay queries
• Get pay classification right at engagement and at every role change
• Handle employee relations day to day, with an external adviser on hand for the hard ones

This is ideal for someone who can give a manager a straight answer on an award question and stand behind it.

Systems, Automation and Better Process

• Own Employment Hero as our system of record, including the parts nobody has configured yet
• Find efficiencies through automation and better processes where they will make a real difference
• Work collaboratively with our Head of Compliance to build and improve our processes
• Build one set of people standards that works nationally and meets state requirements in Victoria and Queensland
• Give the leadership team a workforce report they can make a decision from

If you have ever wanted to rebuild an HR platform properly instead of working around it, this is that job.

Our Clients

• Work alongside our service team when clients and families raise a question, and help see it through to an answer
• Record and manage feedback and complaints properly, so we learn from them rather than survive them
• Support our clients through intake alongside the team delivering the service

What We're Looking For

• Generalist HR experience across recruitment, employee relations, performance and employee records in the one role
• Award interpretation in a shift-based workforce, SCHADS preferred
• Someone who builds and configures an HR platform rather than only administering one
• A track record of designing a people process, rolling it out, and confirming it was adopted
• Experience running a performance and supervision cycle to schedule
• Sound working knowledge of the Fair Work Act and the National Employment Standards, including casual and part-time obligations
• Able to turn workforce data into something a leadership team can act on
• Good judgement on what to escalation and what to just decide
• Disability, aged care or health experience, Employment Hero and Salesforce all highly regarded
• Relevant tertiary qualification in human resources or business, or equivalent senior generalist experience
• NDIS Worker Screening Check and WWCC (or willing to obtain)
• NDIS Worker Orientation Module (or willing to complete)
• Full working rights in Australia
• Work dynamically with our CEO, leaders and a high-impact, energetic team, with real authority from day one
• Small enough that you will see your work land, big enough that it matters
• Based in Melbourne or the Gold Coast, working across both
• Clear leadership and strong internal communication
• Beautiful, high-quality SIL homes
• Work that is structured, accountable and meaningful

We pride ourselves on building our team intentionally. The right personality match matters just as much as experience.

If you want to build a people function properly, from the ground up, across two growing businesses small enough to let you do it, we would love to hear from you.