Human Resource Officer

Home Care Assistance; Caloundra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Awards evening

Birthday day off

Monthly client get-togethers

Job summary

Home Care Assistance on the Sunshine Coast seeks a Human Resource Officer / Care Worker Manager to lead and support care staff while ensuring service quality and regulatory compliance.

The role works with Care Partners, Resource Planners and Rostering Manager to maintain a skilled, high-performing team, with a passion for advocacy, staff development and operational excellence in healthcare.

Qualifications

• HR qualification and/or 1–2 years experience in a human resources role, preferably in healthcare or social care.
• Experience with SCHADS Award knowledge.
• Knowledge of the Employment Hero platform (not essential).
• Strong interpersonal and communication skills with staff and clients; high proficiency in Word and Excel.
• High-level administrative and organisational skills; ability to manage multiple priorities.

Responsibilities

• Conduct annual Care Worker reviews to evaluate performance and identify growth areas.
• Ensure training requirements for Care Workers are met and ongoing.
• Maintain regular communication with Care Workers to support a positive work environment.
• Advocate for Care Workers and address complaints/incidents promptly.
• Explore and implement sourcing strategies to grow the care team.
• Oversee sick leave and annual leave management for Care Workers.

Skills

HR qualification

SCHADS award knowledge

Employment Hero

Performance management

Interpersonal communication

Word & Excel

Administrative & organisational skills

Care regulations & standards

Education

HR qualification

Tools

Employment Hero

Job description

Position: Human Resource Officer / Care Worker Manager

Location: Caloundra, Sunshine Coast of Queensland

About Us: Home Care Assistance are leaders in the Home Care Industry. We strive for excellence and are committed to providing our employees with a supportive and rewarding work environment, with opportunities for professional development and advancement within the company. Our mission at Home Care Assistance is to change the way the world ages. We provide older adults with quality care that enables them to live happier, healthier lives at home. We lead by our values of Passion, Care, and Team Excellence, which shape how we support and respect our clients, staff, suppliers, and the wider community.

We are looking for a Human Resource Officer / Care Worker Manager to join our team on the Sunshine Coast.

Our Sunshine Coast office supports clients across Aged and NDIS from Caloundra to Gympie and Surrounds. Our mission at Home Care Assistance is to change the way the world ages. We provide older adults with quality care that enables them to live happier, healthier lives at home.

Position Overview:

The Human Resource Officer / Care Worker Manager will play a critical role in leading and managing our care staff, ensuring high-quality service delivery to clients. This position involves compliance and ongoing support for care staff, while collaborating with Care Partners, Resource Planners and Rostering Manager to maintain a skilled and efficient team. The ideal candidate will be passionate about advocacy, employee development, and operational excellence in the healthcare sector.

Why Work with Us?

At Home Care Assistance Sunshine Coast, we understand that a positive work environment leads to the best outcomes for our clients. Here’s what you can expect from us:

• Live and work on the beautiful Sunshine Coast.


• Ongoing training, development opportunities, and career progression within our growing company.


• Collaborate with a passionate and energetic team, committed to delivering excellence in care.


• Enjoy monthly get together with clients and build relationships beyond care.


• Each year, we hold an Awards evening to celebrate our amazing staff and carers.


• We offer a day off on your birthday because we believe in celebrating our team members.

What Attributes You’ll Bring

We are looking for someone who shares our passion for care and is driven to make a meaningful impact. The ideal candidate will have:

• HR qualification and/or 1-2 years experience in a human resources role preferably within the healthcare or social care sector.


• Experience in SCHAD's award knowledge, knowledge of Employment Hero platform (not essential), performance management and motivation of staff.


• Excellent interpersonal and communication skills, with the ability to advocate effectively for staff and clients, high proficiency in Word and Excel.


• High-level administrative and organisational skills, with the ability to manage multiple priorities and deadlines.


• A strong understanding of care regulations and standards, with the commitment to meeting and exceeding care standards.

What Responsibilities You'll Need:

• Conduct annual Care Worker reviews to evaluate performance and identify areas for growth.


• Ensure compliance with training requirements for Care Workers, including ongoing education and skill development.


• Maintain regular communication with Care Workers to foster a supportive work environment.


• Advocate for Care Workers, addressing and resolving complaints and incidents in a timely manner.


• Explore and implement new sourcing strategies to achieve care team growth targets.


• Oversee management of sick leave and annual leave for Care Workers to ensure adequate coverage and resource availability.


• Ensure resources and staffing levels meet the demands of consumers, maintaining service quality and client satisfaction.

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