Administration Officer - Workforce

Lutheran Services Australia; City of Brisbane; On-site; AUD 62,000 - 66,000; Full time

Benefits offered by this job

Salary packaging

Staff discounts & benefits

Health cover discounts

Fitness Passport

Employee Assistance Program

Job summary

Lutheran Services Australia is seeking an organised Administration Officer - Workforce to join Zion Aged Care in Nundah, QLD. You’ll coordinate staffing, ensure rosters are accurate, compliant and run smoothly, working closely with the Service Manager, Heads of Department, staff and Payroll to support safe, high-quality resident care.

This full-time role focuses on workforce coordination, recruitment support, and labour cost monitoring, with responsibilities including roster development, leave

Qualifications

• Experience in rostering, workforce coordination or planning.
• Ideally in aged care, healthcare or similar environment.
• Understanding of awards, workplace legislation and Enterprise Agreements.
• Strong organisational skills and attention to detail.

Responsibilities

• Develop and maintain accurate staff rosters to meet needs.
• Manage staff availability, leave, shift changes and coverage.
• Monitor staffing levels and respond to absences and urgent requests.
• Support recruitment and onboarding activities.
• Ensure rosters align with awards and Enterprise Agreement.
• Prepare reports on overtime, variances and labour costs.
• Coordinate mandatory training and appraisals.
• First point of contact for roster and shift queries.
• Assist with labour cost monitoring and forecasting.

Skills

Rostering

Workforce coordination

Workforce planning

Aged care experience

Attention to detail

Communication skills

Problem solving

Privacy and confidentiality

Microsoft Word

Excel

Outlook

Education

Certificate IV in Human Resources or Business Administration

Tools

Humanforce

Microsoft Word

Excel

Outlook

Job description

We’re looking for an organised and detail-focused Administration Officer - Workforce to join our team at Zion Aged Care.

This role is at the heart of workforce coordination, helping ensure we have the right people in the right place at the right time to support safe, high-quality care for our residents. You’ll work closely with the Service Manager, Heads of Department, staff and Payroll to keep rosters accurate, compliant and running smoothly.

Location: Nundah, QLD

Role Type: Full Time | Mon to Fri

Remuneration: $31.46 ph + Super + Salary Packaging + Access to Staff Discounts & Benefits

What You’ll Be Doing

• Develop and maintain accurate staff rosters to meet resident and operational needs
• Manage staff availability, leave, shift changes and coverage
• Monitor staffing levels and respond to absences and urgent workforce requirements
• Work with department leaders on current and future workforce planning
• Support recruitment and onboarding activities
• Ensure rosters align with legislation, award requirements and the Enterprise Agreement
• Prepare reports on overtime, staffing variances and labour costs
• Coordinate mandatory training, appraisals and development activities
• Monitor training completion and follow up outstanding requirements
• Be the first point of contact for staff regarding rosters, availability and shift changes
• Support the Service Manager with labour cost monitoring and workforce forecasting.

What You’ll Bring

• Previous experience in rostering, workforce coordination or workforce planning
• Ideally, experience within aged care, healthcare or a similar environment
• Understanding of awards, workplace legislation and Enterprise Agreements
• Strong organisational skills and excellent attention to detail
• Confident communication and problem‑solving skills
• Ability to manage confidential information professionally
• Experience using rostering systems, ideally Humanforce
• Good working knowledge of Microsoft Word, Excel and Outlook
• Ability to work under pressure and manage competing priorities
• A compassionate and supportive approach when working with staff and residents.
• A Certificate IV in Human Resources, Business Administration or a related field will be highly regarded.

Why You’ll Love Working With Us

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

At Lutheran Services, care is more than a job - it’s a calling. For over 90 years, we’ve supported Queensland communities with compassion, integrity, and excellence. Our services extend beyond aged care to include retirement living, home care, disability support, mental health, and family services, always placing the wellbeing of our residents and clients at the heart of everything we do.

Please note: Valid working rights in Australia are required. Sponsorship is not available for this role.