HR Services Officer — High‑Volume, Perth CBD

Woolworths Ltd.; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

Woolworths Group in Perth CBD is seeking an experienced HR Officer to join a well-established mining organisation. You will manage a high volume of employee and leader enquiries through ServiceNow, providing timely advice and transactional HR support across the employee life cycle.

Reporting to the Human Resources Director, you will work within a Professional HR Shared Services environment, handling employment documentation, changes and updates with a focus on accuracy and confidentiality.

Qualifications

• 2–3 years’ experience in an HR administration, coordinator or similar role
• Working knowledge of Australian employment laws and regulations
• Proficiency in HR systems (e.g. ServiceNow) and Microsoft Office
• Strong administration, organisation and attention to detail
• Excellent written, verbal and interpersonal skills
• Ability to maintain confidentiality, use initiative and adapt to changing priorities

Responsibilities

• Managing and responding to high‑volume HR queries through ServiceNow ticketing
• Providing advice on HR policies, procedures and employment conditions
• Preparing employment contracts, variations, letters and other employee documentation
• Processing employee changes, transfers, promotions and remuneration updates
• Maintaining accurate employee and organisational information
• Updating organisational charts and HR records
• Interpreting and applying relevant industrial instruments, including Enterprise Agreements and Modern Awards
• Ensuring advice and documentation align with the Fair Work Act, National Employment Standards and relevant workplace legislation
• Supporting HR processes within a structured Shared Services environment

Skills

Interpersonal skills

Attention to detail

Organisation

Confidentiality

Education

Tertiary qualification in HR

Tools

ServiceNow

Microsoft Office

Job description

Woolworths Group in Perth CBD is seeking an experienced HR Officer to join a well-established mining organisation. You will manage a high volume of employee and leader enquiries through ServiceNow, providing timely advice and transactional HR support across the employee life cycle.

Reporting to the Human Resources Director, you will work within a Professional HR Shared Services environment, handling employment documentation, changes and updates with a focus on accuracy and confidentiality.