HR Employee Relations Advisor

Opal Healthcare; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Inclusive team

Professional growth

Inspiring leadership

Learning culture

Purpose-driven

Job summary

Opal HealthCare is seeking a proactive People & Culture Advisor to partner with NSW leaders, guiding HR matters from performance to engagement. You will coach managers on complex IR/ER scenarios, run trainings, and ensure policy compliance across care communities.

The role emphasizes data-driven insights, investigations, and capability-building to support organisational change. It’s a 12-month fixed-term contract with potential extension.

Qualifications

• Minimum 2 years’ experience in a generalist HR role with proven IR/ER case management.
• Strong communication, negotiation, and stakeholder engagement skills.
• Ability to coach, develop, and resolve workplace conflict effectively.
• Skilled in data interpretation and delivering training programs.
• Knowledge of industrial relations frameworks and healthcare sector.
• Demonstrated capability to lead IR/ER matters end-to-end.
• tertiary qualification in HR and relevant checks (police/NDIS).

Responsibilities

• Partner with leaders to provide HR guidance on performance, engagement, and relations.
• Coach managers on ER/IR issues, investigations, and performance management.
• Deliver training and resources to build leadership capability.
• Ensure compliance with HR policies and healthcare standards.
• Investigate and resolve complaints to mitigate risk.
• Analyse HR data and provide insights to improve performance.
• Manage industrial claims and enterprise agreement compliance.

Skills

HR generalist

IR/ER case management

Stakeholder engagement

Data interpretation

Training delivery

Education

HR degree

Job description

Take the next step in your People & Culture career with one of Australia's leading aged care providers.

\"At Opal HealthCare, we know that companies don’t succeed, people do.\"

If you're passionate about supporting leaders, empowering teams, and creating positive workplace cultures, we encourage you to apply and join our People & Culture team.

Opal HealthCare is one of Australia’s largest residential aged care providers, with 148 Care Communities across five states and a national team of over 24,000 dedicated professionals, we're changing lives every day. Our commitment to innovation drives us to pioneer new solutions, reshaping the way we care for our residents.

We’re seeking a proactive and experienced People & Culture Advisor to join our team at Opal. This role is pivotal in partnering with leaders and teams across NSW care communities to provide expert guidance and solutions on a wide range of people matters, including performance, engagement, development, and employee relations.

About the Role:

You’ll play a key role in shaping Opal’s culture by role-modelling behaviours aligned with our Purpose and Values, while delivering high-quality support to our Care Communities.

As a People & Culture Advisor, you will:

• Partner with leaders to provide advice on HR matters, including performance, engagement, and employee relations.
• Coach and mentor managers on complex ER/IR issues, investigations, and performance management.
• Deliver training and resources to build leadership capability and support organisational change initiatives.
• Ensure compliance with HR policies, aged care standards, and industrial instruments.
• Investigate and resolve complaints promptly to mitigate risk and maintain a safe, respectful workplace.
• Analyse HR data (turnover, absenteeism) and provide actionable insights to improve business performance.
• Manage industrial claims and ensure compliance with remuneration bandings and enterprise agreements.

This is a 12-month fixed-term contract to cover parental leave, with the possibility of extension or conversion to a permanent role, subject to business growth

About You:

• Minimum 2 years’ experience in a generalist HR role with proven IR/ER case management
• Strong communication, negotiation, and stakeholder engagement skills
• Ability to coach, develop, and resolve workplace conflict effectively
• Skilled in data interpretation and delivering training programs
• Knowledge of industrial relations frameworks and healthcare sector
• Demonstrated capability to lead IR/ER matters end-to-end and build leadership capability
• Tertiary qualification in HR or related discipline; current Police and NDIS checks

What can we offer you?

At Opal HealthCare, we're all about creating a nurturing work environment that encourages innovation, growth, and camaraderie. Here's what you'll enjoy:

• Fun & Inclusive Team: Join a diverse and professional team united by our purpose to bring joy to those we care for
• Professional Growth: Join a supportive and collaborative team, where your career development is a priority. We offer opportunities for advancement and skill enhancement
• Inspiring Leadership: Engaged leaders who support and champion your growth
• Learning Culture: Commitment to your development and ongoing education
• Purpose-Driven: Be part of shaping the future of aged care and improving lives