AO3 Customer Service Officer

Public Sector People; Sunshine Coast Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

Public Sector People is recruiting for an Administration Officer (AO3) within a State Government Department in Queensland. Based in Housing and Homelessness Services, you will assist in housing support and homelessness services for those in need.

The role is geared towards strong call centre and customer service skills, with occasional off-site house visits and a Monday–Friday 8:30–4:30 schedule. This position offers the chance to enter government service with a focus on administrative

Qualifications

• Experience providing administrative support in an office or government setting.
• Strong customer service and communication skills.
• Ability to maintain procedures and support service delivery.

Responsibilities

• Provide administrative support and develop procedures for the Housing Service Centre.
• Handle customer service via phone and face-to-face interactions.
• Maintain relationships with internal and external stakeholders.
• Contribute to continuous improvement of administrative services.
• Support workplace health and safety policies in daily operations.
• Occasionally undertake off-site visits to homes as required.

Job description

Public Sector People are currently recruiting for an Administration Officer (AO3) position within a State Government Department. As part of the Service Delivery team in Housing and Homelessness Services, you'll play a vital role in providing housing assistance and homelessness support services to Queenslanders most in need.

This will be a strong call centre position and customer service facing position. You will be expected to do housing inspections off site too. You need to be able to work 8:30 - 4:30 Monday to Friday.

Key Responsibilities:

• General Administrative Support: Provide comprehensive administrative support, develop and maintain administrative procedures and systems to ensure the effective functioning of the Housing Service Centre.
• Customer Service - phone call and face to face interactions
• Stakeholder Liaison: Maintain effective relationships with team members, internal and external customers, and other stakeholders, ensuring clear communication and collaboration.
• Continuous Improvement: Actively contribute to the continuous improvement of administrative support services, delivering timely and quality service.
• Workplace Safety: Support and maintain a workplace safety culture by ensuring adherence to Workplace Health and Safety policies and practices in day-to-day operations.
• Off Site Visits: In some cases going off site and visiting homes and addresses will be required depending what team you go into.

This is a great position for someone seeking to get into government.