Housing Services Officer

Department of Families Fairness and Housing; Victoria; On-site; AUD 55,000 - 65,000; Full time

Job summary

The Housing Services Officer role is a client facing position in the Department of Families, Fairness and Housing that supports the delivery of housing programs and assists individuals and families seeking housing or residing in public housing. Based in offices across Victoria, the role involves tenancy and property management and providing housing advice.

Housing Service Officers at Classification 1 develop competencies toward progression to Classification 2 as they become fully competent.

Qualifications

• Perform routine housing functions in line with established policy, procedures and standards.
• Assist in making appropriate referrals to internal or external support service providers to help clients with their housing needs.
• Undertake supervised home visits as required.

Responsibilities

• Perform routine housing functions, including providing advice, from a range of established policy, procedures and standards.
• Assist in making appropriate referrals to internal or external support service providers in order to assist clients with their housing needs.
• Undertake supervised home visits as required.

Job description

THE ROLE

The Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and plays a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing. Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance. Housing Service Officers at Classification 1 are developing competencies in order to progress to a Housing Services Officer Classification 2 at the point when they are fully competent across the core assigned housing functions.

ACCOUNTABILITIES INCLUDE

• Perform routine housing functions, including providing advice, from a range of established policy, procedures and standards.
• Assist in making appropriate referrals to internal or external support service providers in order to assist clients with their housing needs.
• Undertake supervised home visits as required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.