Housing Services Officer

Department of Families Fairness and Housing; Greater Shepparton; On-site; AUD 60,000 - 80,000; Full time

Job summary

Department of Families Fairness and Housing in Victoria seeks a Housing Services Officer to support client-centered housing assistance and tenancy management.

You will work across offices, assessing needs, advising on housing options, and applying early intervention strategies to sustain tenancies.

Applicants must be an Australian citizen or permanent resident; prior experience in housing services is welcomed.

Qualifications

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Identify and apply early intervention strategies to sustain tenancies.
• Use persuasive skills in dealing with clients and stakeholders on all housing matters.

Responsibilities

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Identify and apply early intervention strategies to sustain tenancies.
• Use persuasive skills in dealing with clients and stakeholders on all housing matters.

Job description

THE ROLE

Housing Services Officers play a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing. Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing.

Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance. Housing Services Officers are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision.

ACCOUNTABILITIES INCLUDE

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Identify and apply early intervention strategies to sustain tenancies.
• Use persuasive skills in dealing with clients and stakeholders on all housing matters.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.