Tenancy and Property Officer

Victorian Government - Department of Families, Fairness, and Housing; Mildura; On-site; AUD 60,000 - 80,000; Full time

Job summary

Victorian Government - Department of Families, Fairness and Housing seeks a Housing Services Officer to support the delivery of housing programs and provide client-centred services to individuals and families seeking housing assistance or living in public housing.

Based across offices in Victoria, the role covers tenancy support, housing advice and related procedures, often serving as a local reference point for staff.

Job description

THE ROLEThe Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervisionACCOUNTABILITIES INCLUDEAssess client's needs and provide advice on housing options from a range of established policy, procedures and standards.Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).Apply early intervention strategies to sustain tenancies.Please open the position description to read more.HOW TO APPLYApplicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.