Housing Services Officer

Department of Families, Fairness & Housing VIC; Greater Shepparton; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

Department of Families, Fairness & Housing VIC in Shepparton is seeking a Housing Services Officer to support client-centered housing services. You will assist individuals and families seeking housing assistance or living in public housing, working with a network of community workers to promote wellbeing.

The role involves tenancy and property management and providing housing advice within a state-wide office network, operating under general supervision.

Responsabilités

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Identify and apply early intervention strategies to sustain tenancies.
• Use persuasive skills in dealing with clients and stakeholders on all housing matters.

Description du poste

Department of Families, Fairness & Housing VIC – Shepparton VIC

Housing Services Officers play a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing.

Housing Services Officersare part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.

Housing Services Officersare fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision.

ACCOUNTABILITIES INCLUDE

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Identify and apply early intervention strategies to sustain tenancies.
• Use persuasive skills in dealing with clients and stakeholders on all housing matters.