Senior Tenancy and Property Officer

Victorian Department of Families, Fairness & Housing; Wangaratta; On-site; AUD 70,000 - 90,000; Full time

Job summary

Victorian Department of Families, Fairness & Housing seeks a Senior Housing Services Officer to support delivery of housing programs and client-centered services for individuals and families seeking housing assistance or living in public housing.

The role is part of a network of community workers and organisations across the state, focusing on tenancy and property management, housing advice, and proactive service delivery in complex client needs.

Qualifications

• Client-facing housing services role supporting delivery of housing program and client-centered services.
• Involves tenancy and property management and providing housing advice.
• Coaching, mentoring and guiding other housing staff to manage service delivery complexity.

Responsibilities

• Initiate and facilitate case conferences for clients which may include cross Department and agency collaboration.
• Review and recommend strategies for early intervention involving clients with challenging problems, including the use of risk assessment tools and frameworks.
• Apply understanding of interrelationships between stakeholders and/or other work units to influence improved housing outcomes and policy.

Job description

THE ROLE

The Senior Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and plays a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing.

The Senior Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and plays a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing. Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance. The Senior Housing Services Officer is a highly skilled housing worker who uses their expertise and knowledge to resolve complex and challenging problems associated with client needs and housing tenancies. They have a key role in coaching, mentoring and guiding other housing staff and require the capability to work proactively in managing service delivery complexity.

Accountabilities Include

• Initiate and facilitate case conferences for clients which may include cross Department and agency collaboration.
• Review and recommend strategies for early intervention involving clients with challenging problems, including the use of risk assessment tools and frameworks.
• Apply understanding of interrelationships between stakeholders and/or other work units to influence improved housing outcomes and policy.