Housing Operations Leader | Social Impact & Performance

Mission Australia; Sydney; On-site; AUD 120,000 - 140,000; Full time

Benefits offered by this job

Salary packaging

Counselling

Volunteering

Extra leave

Chaplaincy support

Job summary

Mission Australia Housing is seeking an Operations Manager to lead housing operations across tenancy services, asset management and community development in Camperdown, NSW. You will unite people, strategy and purpose to deliver outstanding outcomes for tenants and communities.

You will report to the State Leader Housing Operations, drive operational excellence, manage budgets and reporting, and build strong relationships with government, funders and partners while fostering a high performing,

Qualifications

• Relevant tertiary qualification or equivalent experience.
• Operational leadership experience in social housing or similar.
• Experience managing complex programs, budgets and performance reporting.
• Ability to build and sustain effective internal and external stakeholder relationships.
• Valid Driver’s licence and WWCC.

Responsibilities

• Lead and develop a high performing team with accountability and continuous learning.
• Ensure effective delivery across housing, asset and community development services.
• Drive operational performance against KPIs and implement improvement plans.
• Manage budgets, financial reporting and regulatory compliance.
• Build and maintain relationships with government, funders, regulators and partners.
• Collaborate with senior leaders to design and enhance service delivery.
• Oversee recruitment, onboarding and ongoing development of team members.
• Ensure compliance with policies and contractual obligations.
• Use data and insights to inform decisions and improve outcomes.
• Champion continuous improvement with a strong customer and community focus.

Skills

Leadership

Coaching

Performance management

Change leadership

Education

Tertiary qualification in Leadership/Community Services

Job description

Mission Australia Housing is seeking an Operations Manager to lead housing operations across tenancy services, asset management and community development in Camperdown, NSW. You will unite people, strategy and purpose to deliver outstanding outcomes for tenants and communities.

You will report to the State Leader Housing Operations, drive operational excellence, manage budgets and reporting, and build strong relationships with government, funders and partners while fostering a high performing,