Housing Operations Manager

YWCA Australia; Melbourne; Hybrid; AUD 113,000 - 138,000; Full time

Benefits offered by this job

Salary packaging

Paid parental leave

Hybrid work

Career growth

Job summary

YWCA Australia is seeking an experienced Housing Operations Manager to lead a team of Community Housing Officers delivering tenancy and property management services to residents and clients across Melbourne and beyond. You'll combine operational expertise with people leadership, ensuring services meet legislative requirements and organisational policies while upholding our values.

This role offers hybrid work, ongoing development, and a chance to shape safe, sustainable housing outcomes with

Qualifications

• Lead and coach housing teams to deliver tenancy and property management
• Deep knowledge of community housing, tenancy management and property operations
• Commitment to a strong, values-led culture and collaborative work environment
• Ability to balance strategic priorities with day-to-day operational leadership
• Strong partnership-building and influence to achieve housing outcomes

Responsibilities

• Lead a team of Community Housing Officers to deliver tenancy and property management services
• Ensure compliance with legislation and organisational policies
• Strengthen housing outcomes for residents and communities
• Shape resident experience and build community partnerships

Skills

People leadership

Community housing

Property operations

Stakeholder engagement

Strategic planning

Job description

More than housing. Leadership that creates lasting impact.

Are you an experienced people leader who is passionate about delivering quality housing services and supporting teams to thrive?

• Full-time, ongoing
• $125,000 per annum + superannuation
• Up to $18,550 in salary packaging benefits
• Paid parental leave
• Ongoing learning, development and career growth opportunities
• Flexible hybrid working arrangements (office and remote)

As our Housing Operations Manager, you'll lead a team of Community Housing Officers to deliver high-quality tenancy and property management services to residents, clients and the broader community.

You’ll combine operational expertise with people leadership, coaching and developing your team, strengthening housing outcomes for residents and ensuring services are delivered in line with legislative requirements, organisational policies and our values.

This is an opportunity to shape the resident experience, build strong community partnerships and contribute to safe, sustainable housing solutions that make a real difference.

At YWCA Australia, we believe a safe and secure home can change a life. You will help make that possible and be part of a supportive, values led team that learns and grows together. Learn more about ushere.

You’ll be a great fit if you:

• bring experience leading and coaching teams
• have expertise in community housing, tenancy management and property operations
• value a strong, supportive and values led culture
• enjoy balancing strategic priorities with day-to-day operational leadership
• are confident navigating complexity, building partnerships and influencing positive outcomes
• appreciate flexibility and working collaboratively across teams and regions
• enjoy continuous learning, development and capability building
• are passionate about creating safe, sustainable housing outcomes for residents and communities
• want to lead meaningful work that creates lasting impact

Don’t meet every single requirement? At YWCA Australia we are dedicated to building a diverse, inclusive and authentic workplace. If this role speaks to you but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Questions?

If you have questions about this opportunity please contact Kristal Seaborne, General Manager, Housing Operations - E *********@ywca.org.au or M 0409 968 ***.

Why The Y?

At YWCA Australia, our culture — The Y Way — is grounded in intersectional feminism and guided by our values: Striving for Equality, Acting from the Heart and Working Better Together.

Our latest culture survey shows that YWCA is a great place to work:96% of our people feel supported by their team, 95% see our values lived through leadership, and 93% would recommend working here.

Ready to make an impact?

Applications close at the end of the day on22 November, 2026.

We are committed to building a diverse, inclusive, and equitable workforce. We welcome applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people with disability, and individuals from culturally and linguistically diverse backgrounds.

Please connect with us at any time during the recruitment process if you require assistance to fully participate.

As part of our selection process, preferred candidates are required to complete pre‑employment screening. This includes a working rights declaration, medical and pre‑existing injuries declaration, a valid Driver’s Licence, a valid state‑based Working with Children Permit (or willingness to obtain one), and a Nationally Coordinated Criminal History Check. Any disclosable outcomes are considered in context and will not necessarily preclude progression.

• Housing Operations Manager Position Description