Senior Property Manager – Rentwell

YWCA Canberra; Canberra; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Salary packaging

Generous parental leave

Flexible working options

Professional development

Employee Assistance Program

Gender equality employer

Zusammenfassung

You will join YWCA Canberra as a Senior Property Manager, leading a small team while managing a full tenancy lifecycle and maintaining strong owner and tenant relationships. The role focuses on compliance with the Residential Tenancies Act 1997, ACT Civil and Administrative Tribunal rules, and the National Regulatory Framework for Community Housing, delivering service growth and portfolio performance.

The role emphasises strengths-based, trauma-informed practice, with responsibilities including

Qualifikationen

• Local ACT Property Management experience is preferred.
• Stakeholder engagement and relationship experience.
• Experience working with vulnerable or disadvantaged people.

Aufgaben

• Identification of potential eligible properties.
• Assessing property owner eligibility and land tax exemptions.
• Property inspections and marketing of the property.
• Managing repairs and maintenance.
• Identification of tenants and eligibility for affordable housing.
• Management of arrears and data entry.
• Regular communication with property owners and tenants.
• Process invoices and payments to suppliers and owners.
• Collaborate with Government agencies on special projects as required.

Jobbeschreibung

You know great property management is about much more than managing a portfolio. It is about earning owners trust, creating positive tenant experiences, solving problems calmly and keeping every detail on track. If you are an experienced property manager ready to use those strengths in a role with genuine purpose, Rentwell offers the opportunity to do the work you know and love while helping more Canberrans access a secure, affordable home.

Through Rentwell, we manage privately owned investment properties across the ACT that are leased at below 75% of the market rate. Owners receive professional property management while their investment helps provide affordable housing for people who face barriers in the mainstream rental market.

About the Role

This is a hands-on senior property management and team leadership role for someone who can confidently manage the full tenancy lifecycle while guiding and supporting one team member. You will build trusted relationships with owners and tenants, apply sound judgement when the unexpected happens, and bring commercial insight to portfolio performance and service growth. You will balance responsive service, business discipline and strong compliance across the National Regulatory Framework for Community Housing, the Residential Tenancies Act 1997 and ACT Civil and Administrative Tribunal requirements.

The Senior Property Manager will provide exceptional client and relationship focussed property management services to all stakeholders, including property owners and tenants.

They will work from a strengths-based, gender and trauma-informed practice framework and will additionally hold a case load including the following responsibilities:

• Identification of potential eligible properties.
• Assessing the property owner’s eligibility for the service (including potential land tax exemptions)
• Property inspections.
• Marketing of the property.
• Managing repairs and maintenance.
• Identification of tenants.
• Assessing tenant eligibility for the affordable housing according to regulated income levels.
• Management of arrears.
• Administration and data entry; and
• Regular communication with property owners and tenants
• Process all invoices and payments to suppliers and owners
• Work closely with Government agencies on special projects as required.

About You

You are an experienced property manager who knows how to keep a portfolio moving, relationships strong and standards high. You can navigate competing priorities, communicate confidently with owners and tenants, make sound decisions and stay composed when plans change. You bring strong financial and administrative discipline, practical knowledge of property management systems, Microsoft Office and data reporting, and a proactive approach to resolving issues before they escal.

Most importantly, you want your next move to combine the professionalism of real estate with work that has a visible, positive impact.

The right person will have

Qualifications relevant to Real Estate/Property Management are desired as are qualifications in Community Services or equivalent.

• Local ACT Property Management experience
• Stakeholder Engagement and Relationship experience
• Experience working effectively with vulnerable and disadvantaged people
• Experience or demonstrated understanding of the issues facing low income Canberrans
• Experience and/or the ability to work competently within a strengths-based, gender and trauma informed framework with women, including older women and those that are non-binary, female identifying, from diverse backgrounds including Aboriginal, Torres Strait Islander, culturally and linguistically diverse backgrounds and LGBTQIA+
• Experience of using Property Tree and Inspection Manager (or similar systems)
• Demonstrated experience providing day-to-day leadership, coaching and performance support to a small team; strong commercial and financial acumen, including the ability to monitor portfolio performance, manage risk and identify service growth or improvement opportunities; and the confidence to make sound operational decisions while maintaining compliance and positive stakeholder relationships.

What’s in it for you?

Imagine bringing your years of property management experience to a portfolio where strong service creates both confident owners and more secure homes. At YWCA Canberra, you can keep doing the work you are great at – managing properties, solving problems and building trusted relationships, without sacrificing flexibility, professional growth or competitive conditions. It is a chance to make your next career chapter count.

YWCA Canberra offers:

• Permanent Full-Time opportunity with no weekend work
• Flexible working options to support work-life balance including a 9-day fortnight, 4 day compressed work week and varied working hours to accommodate work-life balance.
• Opportunities for professional development and further study through our in-house registered training organisation.
• Salary packagingoptions that canimprove your take-home pay by $5K annually
• Generous parental leave entitlements, 3 days extra paid annual leave between Christmas and New Year, annual flu vaccinations.
• Access to Employee Assistance Program for guidance and counselling
• Join Canberra’sONLYEmployer of Choice for Gender Equality (WGEA).

Make a difference with us.

At YWCA Canberra, we’ve been championing change since 1929, empowering women and promoting gender equality for nearly a century. Our legacy isn’t built on words alone—it’s rooted in real action. Every day, we transform lives through our community services, affordable housing programs, early childhood education, and leadership initiatives. Whether it’s providing a safe home through YHomes, supporting survivors of domestic violence, or nurturing the next generation of leaders, we walk the talk. Our impact is tangible, and our commitment to building an inclusive, equitable future remains stronger than ever.

YWCA Canberra reserves the right to close this role early if a suitable candidate isfound prior to the closing date.

YWCA Canberra is committed to the safety of children and young people. As such, successful applicants will be required to participate fully in all child protection risk management recruitment processes and ongoing character checking and assessment processes.

YWCA Canberra is an equal opportunity employer. People from diverse backgrounds and with diverse life experiences are encouraged to apply. We specifically encourage Aboriginal and Torres Strait Islander people to apply.

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