Housing Operations Lead - Tenant Services

Victorian Department of Families, Fairness & Housing; Ballarat; On-site; AUD 90,000 - 120,000; Full time

Job summary

Victorian Department of Families, Fairness & Housing is seeking a Housing Team Manager to oversee the operational, planning, coordination and delivery of quality housing services across the Central Highlands Area. You will supervise staff in the Housing team, ensuring timely delivery of services and effective tenancy management.

The role focuses on reducing vacancies, facilitating maintenance, sustaining tenancies, and applying early intervention strategies such as regular home visits and

Responsibilities

• Lead a team to provide authoritative advice and recommendations aligned with organisational goals and values.
• Manage resources and outputs within the Housing Services work area to meet service delivery targets.
• Supervise and provide leadership to staff, helping individuals reach their potential and contribute to organisational goals.
• Model behaviours that reflect good people management and departmental values.
• Monitor and support improvement objectives in annual plans within the area of responsibility.
• Build and maintain positive relationships with peers and stakeholders across the organisation.

Skills

Team leadership

People management

Job description

Victorian Department of Families, Fairness & Housing is seeking a Housing Team Manager to oversee the operational, planning, coordination and delivery of quality housing services across the Central Highlands Area. You will supervise staff in the Housing team, ensuring timely delivery of services and effective tenancy management.

The role focuses on reducing vacancies, facilitating maintenance, sustaining tenancies, and applying early intervention strategies such as regular home visits and