Housing Call Centre & Systems Delivery Leader

Department of Families, Fairness & Housing VIC; Morwell; On-site; AUD 120,000 - 150,000; Full time

Job summary

Department of Families, Fairness & Housing VIC – Morwell, VIC is seeking a Service Delivery and Systems Manager to lead the Housing Call Centre KPIs and drive new initiatives. You will oversee operations, staff performance, and IT and admin functions to ensure service excellence.

You will also manage the Victorian Housing Register, CADS and Community Housing teams, including housing IT system testing, and contribute to leadership decisions on future departmental strategies.

Responsibilities

• Lead a team of Team Managers to implement, manage and monitor KPIs for the Housing Call Centre (HCC).
• Oversee HCC operations, staff, centre targets, stakeholder management, IT and administrative functions.
• Oversee the Victorian Housing Register (VHR) team, CADS and Community Housing teams, and assist with housing IT system testing.

Job description

Department of Families, Fairness & Housing VIC – Morwell, VIC is seeking a Service Delivery and Systems Manager to lead the Housing Call Centre KPIs and drive new initiatives. You will oversee operations, staff performance, and IT and admin functions to ensure service excellence.

You will also manage the Victorian Housing Register, CADS and Community Housing teams, including housing IT system testing, and contribute to leadership decisions on future departmental strategies.