Housing Services Officer

Department of Families, Fairness & Housing VIC; Bendigo; On-site; AUD 60,000 - 80,000; Full time

Job summary

Department of Families, Fairness & Housing VIC – Greater Bendigo VIC invites applications for a Housing Services Officer in the Housing Advice and Assistance Team (HAAT). The role supports frontline housing services for people who are homeless or seeking housing assistance, across the Loddon Area.

You will assist with client inquiries via phone, email and other channels. The position is primarily focused on HAAT service delivery but may also support bonds completion, walk-up client support and

Qualifications

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Respond to family violence risk in accordance with Multi Agency Risk Assessment Management (MARAM) guidelines.
• Use persuasive skills in dealing with clients and stakeholders on all housing matters.

Responsibilities

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Respond to family violence risk in accordance with Multi Agency Risk Assessment Management (MARAM) guidelines.
• Use persuasive skills in dealing with clients and stakeholders on all housing matters.

Job description

Department of Families, Fairness & Housing VIC – Greater Bendigo VIC

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Housing Services Officer, Housing Advice and Assistance Team (HAAT) works withing a small team focused on delivering ‘front line' housing services across the Loddon Area.

HAAT play a critical role assisting individuals, advocates and support agencies with queries and applications to the Victorian Housing Register (VHR). As a Housing Services Officer you are responsible for ensuring high-quality client service are delivered for those who are homeless, seeking housing assistance or living in public or community housing.

The Housing Services Officer assist community members, public housing renters, their advocates, local housing offices, external agencies and other departmental and government areas over the telephone, via e-mail and through other channels of communication.

This role is focussed primarily on delivery HAAT services but is also part of the broader Loddon Client Support and Housing Services Team. At various times the role will perform other duties such as assisting with completion of bonds, providing supports to walk up clients and assisting with broader tenancy matters.

ACCOUNTABILITIES INCLUDE

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Respond to family violence risk in accordance with Multi Agency Risk Assessment Management (MARAM) guidelines.
• Use persuasive skills in dealing with clients and stakeholders on all housing matters.

Please open the position description to read more.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.