Housing Assistant (Part Time) (Temporary) - REN15329

Renfrewshire Council; South Australia; On-site; AUD 50,000 - 60,000; Full time

Job summary

Renfrewshire Council is seeking a Housing Assistant to support local housing services. You will interview and advise customers on housing options and tenancy matters, including termination, across in-person, phone, and video channels.

The role also focuses on income maximisation and rent arrears management. The ideal candidate has experience dealing with the public, strong numeracy, and proficient use of Microsoft Office, with excellent customer service and communication skills.

Qualifications

• You must have relevant experience dealing with the public in person and on the telephone.
• You should be comfortable working with figures and using Microsoft Office packages.
• A general knowledge of housing services is essential; numeracy and strong customer service skills are required.
• You should be able to deal calmly with angry or upset customers and use your initiative.

Responsibilities

• Interview and advise customers on housing prospects and needs.
• Advise customers in person, by phone, or video about tenancy matters including termination.
• Contribute to maximizing income for the Council, including managing rent arrears.

Skills

Customer service

Numeracy

Communication skills

Public interaction

Microsoft Office

Education

National Certificate in Housing

Tools

Microsoft Office

Job description

The Housing Assistant will contribute to the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing and advising customers in person, by telephone or video link regarding key tenancy matters, including termination of tenancy; and maximising income for the Council, including managing rent arrears and advising our tenants on income maximisation.

You must have relevant experience of dealing with the public in person and on the telephone, working with figures and Microsoft Office packages. A general knowledge of housing services is essential, as is numeracy skills and you must have effective customer service and communication skills. The ability and confidence to deal with angry/upset customers is also required.

You will be expected to use your initiative when making decisions and you must be capable of organising your own workload and work at other locations and/or work flexibly when required.

A National Certificate in Housing (or equivalent) is desirable.

Please note that this post is temporary, subject to business needs and funding for 11 Months or until the requirement for the post ceases, whichever date is the earlier.

If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.