Housing Officer

Civic Recruitment Limited; Shire Of Northampton; On-site; AUD 60,000 - 79,000; Full time

Job summary

Civic Recruitment Limited is recruiting a Neighbourhood Housing Officer for a 3 months contract with a Local Authority in the UK. You will deliver a customer-focused housing management service to tenants and leaseholders, covering tenancy management, estate inspections, income collection, arrears recovery, anti-social behaviour, and enforcement.

The role requires at least 3 years in housing management, knowledge of housing legislation, and strong communication and negotiation skills.

Qualifications

• 3+ years' experience in Housing Management or similar Local Authority/Registered Provider role.
• Experience undertaking estate inspections and tenancy reviews.
• Experience managing rent arrears and income recovery cases.
• Experience investigating tenancy breaches and anti-social behaviour.
• Experience preparing legal notices and supporting possession proceedings.
• Knowledge of housing legislation, regulation, and case law.
• Experience working with vulnerable customers and complex needs.
• Experience managing a busy caseload and meeting performance targets.
• Experience working with housing partners, stakeholders, and external agencies.
• Excellent customer service, negotiation, and communication skills.

Responsibilities

• Undertake estate inspections, estate walkabouts, and property inspections.
• Carry out tenancy reviews, tenancy audits, and settling-in visits.
• Manage tenancy-related issues, including breaches of tenancy conditions.
• Investigate and respond to anti-social behaviour and unacceptable behaviour reports.
• Identify vulnerable tenants and make referrals to support services where appropriate.
• Support tenants in sustaining their tenancies and maintaining independence.
• Manage rent arrears cases and negotiate repayment arrangements.
• Carry out home visits, office interviews, and customer meetings.
• Assist with welfare benefit applications and tenancy-related support.
• Prepare and serve legal notices and support legal enforcement processes.
• Attend possession hearings, court proceedings, and evictions where required.
• Conduct pre-void inspections and support the re-letting of empty properties.
• Undertake viewings, tenancy sign-ups, and welcome visits.
• Work collaboratively with housing, finance, support services, property teams, and external agencies.
• Maintain accurate records, case notes, reports, and performance data.
• Ensure safeguarding concerns are identified and reported appropriately.

Skills

Customer service

Negotiation

Communication

Education

GCSEs including English and Mathematics

Tools

Housing management systems

Job description

Northampton, United Kingdom | Posted on 10/09/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.  That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

3 months contract with a Local Authority

Job Purpose

As a Neighbourhood Housing Officer, you will deliver a customer-focused housing management service to tenants and leaseholders, ensuring communities are safe, sustainable, and well-managed. You will manage a varied caseload covering tenancy management, estate inspections, income collection, arrears recovery, tenancy enforcement, anti-social behaviour, estate management, and tenancy sustainment.

Key Duties/Accountabilities

• Undertake estate inspections, estate walkabouts, and property inspections.
• Carry out tenancy reviews, tenancy audits, and settling-in visits.
• Manage tenancy-related issues, including breaches of tenancy conditions.
• Investigate and respond to anti-social behaviour and unacceptable behaviour reports.
• Identify vulnerable tenants and make referrals to support services where appropriate.
• Support tenants in sustaining their tenancies and maintaining independence.
• Manage rent arrears cases and negotiate repayment arrangements.
• Carry out home visits, office interviews, and customer meetings.
• Assist with welfare benefit applications and tenancy-related support.
• Prepare and serve legal notices and support legal enforcement processes.
• Attend possession hearings, court proceedings, and evictions where required.
• Conduct pre-void inspections and support the re-letting of empty properties.
• Undertake viewings, tenancy sign-ups, and welcome visits.
• Work collaboratively with housing, finance, support services, property teams, and external agencies.
• Maintain accurate records, case notes, reports, and performance data.
• Ensure safeguarding concerns are identified and reported appropriately.

Essential Experience Required

• Minimum 3 years' experience working within Housing Management, Tenancy Management, or a similar Local Authority/Registered Provider role.
• Experience undertaking estate inspections and tenancy reviews.
• Experience managing rent arrears and income recovery cases.
• Experience investigating tenancy breaches and anti-social behaviour.
• Experience preparing legal notices and supporting possession proceedings.
• Knowledge of housing legislation, regulation, and case law.
• Experience working with vulnerable customers and complex needs.
• Experience managing a busy caseload and meeting performance targets.
• Experience working with housing partners, stakeholders, and external agencies.
• Excellent customer service, negotiation, and communication skills.

Essential Qualifications Required

• GCSEs (or equivalent), including English and Mathematics.
• Full UK Driving Licence.
• Access to a vehicle for business use.
• Ability to obtain business insurance for work-related travel.
• Strong IT skills and experience using housing management systems.
• DBS Check required.

Additional Information to Note

• Working hours: 37 hours per week.
  
• Location split between Corby and Kettering.
• Approximately 60% of the role is site-based.
  
• Full UK Driving Licence and access to a vehicle required.