Housing Services & Tenancy Advisor

Renfrewshire Council; South Australia; On-site; AUD 50,000 - 60,000; Full time

Job summary

Renfrewshire Council is seeking a Housing Assistant to support local housing services. You will interview and advise customers on housing options and tenancy matters, including termination, across in-person, phone, and video channels.

The role also focuses on income maximisation and rent arrears management. The ideal candidate has experience dealing with the public, strong numeracy, and proficient use of Microsoft Office, with excellent customer service and communication skills.

Qualifications

• You must have relevant experience dealing with the public in person and on the telephone.
• You should be comfortable working with figures and using Microsoft Office packages.
• A general knowledge of housing services is essential; numeracy and strong customer service skills are required.
• You should be able to deal calmly with angry or upset customers and use your initiative.

Responsibilities

• Interview and advise customers on housing prospects and needs.
• Advise customers in person, by phone, or video about tenancy matters including termination.
• Contribute to maximizing income for the Council, including managing rent arrears.

Skills

Customer service

Numeracy

Communication skills

Public interaction

Microsoft Office

Education

National Certificate in Housing

Tools

Microsoft Office

Job description

Renfrewshire Council is seeking a Housing Assistant to support local housing services. You will interview and advise customers on housing options and tenancy matters, including termination, across in-person, phone, and video channels.

The role also focuses on income maximisation and rent arrears management. The ideal candidate has experience dealing with the public, strong numeracy, and proficient use of Microsoft Office, with excellent customer service and communication skills.