Houseperson

Accor Apartments & Realty; Brisbane; On-site; AUD 30,000 - 39,000; Full time

Job summary

Accor Apartments & Realty in Brisbane seeks a Houseperson to support our Housekeeping Team. You will move throughout guest rooms and public areas, delivering amenities and linens, and collecting used items for laundering. A flexible, friendly approach helps ensure a smooth guest experience.

You will collaborate with room attendants, assist with cleaning as needed, handle chemicals safely, and provide accurate information about the property's amenities and services to guests.

Qualifications

• Experience providing guest service with a welcoming approach.
• Able to manage time effectively and multi-task in a busy housekeeping environment.
• Attention to detail in delivering amenities and maintaining cleanliness.
• Physically capable of walking, lifting, and moving items around a hotel setting.
• Able to work with colleagues from diverse backgrounds and adapt to changing shifts.

Responsibilities

• Prioritise and promptly fulfil guest requests, delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms.
• Collaborate with housekeeping team to complete tasks in a timely manner.
• Gather used linens from guest rooms and transport to the designated area for laundering.
• Assist with cleaning guest rooms and public areas as requested.
• Handle cleaning materials safely, respect guest privacy and report maintenance issues.
• Provide a welcoming service, addressing guest questions about amenities and features.

Skills

Customer service

Time management

Attention to detail

Physical stamina

Team collaboration

Reliability

Job description

Purpose

As a Houseperson, you are a key player in our Housekeeping Team! You will be in constant motion, zipping around to assist our room and public area attendants with a flair for being everyone's go‑to helper. Delivering requested items to guests' rooms, ensuring our room attendants have a steady supply of linens, towels, and amenities, and handling the collection of used linens for laundering are some key tasks of the role. Your flexibility and willingness to help make you an essential part of our team, ensuring a smooth and enjoyable experience for our guests.

Primary Responsibilities

• Prioritise and promptly fulfil guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed
• Collaborate with all members of the housekeeping team to ensure tasks are completed in a timely manner
• Gather used linens from guest rooms and transport to the designated appropriate area
• Assist with cleaning guest rooms and public area spaces are requested
• Handle chemicals and cleaning materials with safety, respect guest privacy and security, and promptly report maintenance issues
• Provide a welcoming service to all guests, assisting with questions, concerns, and offering precise details about our property's amenities and features

Skills and Experience

• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating the property may involve using internal and external staircases, open pathways and pushing heavy trollies and equipment
• You embrace collaborating with colleagues from various background
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays