Housekeeping Supervisor

InterContinental Hayman Great Barrier Reef; Whitsunday Regional; On-site; AUD 36,000 - 51,000; Full time

Benefits offered by this job

Subsidised villa accommodation

Gym access

Bar and buffet diner

Laundry service

Movie room

Corner store

Sports fields

Job summary

InterContinental Hayman Great Barrier Reef on Hayman Island, Whitsundays, Queensland, seeks a Housekeeping Supervisor to lead the team and maintain the highest standards of cleanliness and presentation in a luxury five-star resort.

You will supervise guest rooms, coordinate readiness with Front Office, and ensure VIP requests are delivered promptly, with a strong focus on service excellence and safety. The role includes a 7-day roster and onsite amenities.

Qualifications

• Previous housekeeping experience, preferably in a luxury hotel or resort.
• Supervisory experience and the ability to lead and motivate a team.
• Strong attention to detail and commitment to brand standards.

Responsibilities

• Supervise and inspect guest rooms, suites and public areas to ensure exceptional cleanliness and brand compliance.
• Coordinate room readiness for arrivals, departures and stayover guests with Front Office for a seamless guest experience.
• Ensure guest requests and VIP amenities are actioned promptly, contributing to guest satisfaction and service excellence.

Skills

Housekeeping experience

Supervisory experience

Attention to detail

Communication skills

Time management

Job description

InterContinental Hayman Great Barrier Reef – Whitsundays QLD

Job Type: Permanent position | Full time position

Job Description

About Us IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for

Good. The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. About the role

The Housekeeping Supervisor plays a key role in delivering outstanding guest service by maintaining high standards of cleanliness, presentation, and hospitality throughout the hotel. This role focuses on teamwork and collaboration to create a welcoming and personalised guest experience. Responsibilities include coordinating guest arrivals and departures, supervising room attendants, and providing ongoing support to the housekeeping team.

With a strong emphasis on organisation, efficiency, and attention to detail, the Supervisor ensures guest rooms and public areas are prepared to the highest standards, rooms are ready on time, and daily operations run smoothly in line with hotel expectations. You will:

• Supervise and inspect guest rooms, suites and public areas to ensure exceptional cleanliness, presentation and compliance with InterContinental brand standards.
• Coordinate room readiness for arrivals, departures and stayover guests, working closely with Front Office to ensure a seamless guest experience.
• Ensure guest requests, VIP amenities and maintenance concerns are actioned promptly, contributing to guest satisfaction and service excellence.

About you

• Previous housekeeping experience, preferably in a luxury hotel or resort.
• Supervisory experience and the ability to lead and motivate a team.
• Strong attention to detail and commitment to InterContinental brand standards.
• Excellent communication, organisation and time-management skills.
• A hands-on, guest-focused approach with a passion for service excellence.
• Knowledge of housekeeping procedures and workplace health and safety.
• Flexibility to work weekends and public holidays as required.

Intended commencement date for this position would be the 07 December 2026 or 04 January 2027, with the role being located on Hayman Island, Queensland. Appropriate Australian working rights are required for this role.

• The base hourly rate for this position is $31.75 under the Hayman Island Enterprise Agreement, working a minimum of 38 hours per week across a 7-day roster with shifts spanning from early in the morning until later at night.
• World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
• An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and

New Zealand’s most popular retailers. No previous experience is necessary as training will be provided. Successful candidates may also have the opportunity to learn and acquire additional skills during their employment.