Front Office Supervisor - InterContinental Hayman Island

InterContinental Hayman Great Barrier Reef; Whitsunday Regional; On-site; AUD 62,000 - 64,000; Full time

Benefits offered by this job

Subsidised Accommodation

Staff Facilities

Staff Activities Calendar

Career Development

Staff Discounts

Job summary

InterContinental Hayman Island Resort in the Whitsundays is seeking a Front Office Supervisor to lead the Front Office team and deliver exceptional guest experiences in a luxury five-star environment.

The role involves supervising reception and guest services, resolving guest concerns, and supporting the Front Office Manager to achieve service excellence. Relocation to Hayman Island and Australian working rights are required.

Qualifications

• Two years of experience in a 5-star front desk or guest services role.
• Australian working rights and ability to relocate to Hayman Island.

Responsibilities

• Supervise Front Office team to deliver guest experiences.
• Support Front Office Manager in operations and guest concerns.
• Ensure smooth reception and guest services across shifts.

Skills

Guest service

Team leadership

Communication

Reliability

Tools

Opera PMS

Job description

InterContinental Hayman Great Barrier Reef – Whitsundays QLD

Job Type: Permanent position | Full time position

Job Description

About us IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for

Good. The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. Your day to day

As a Front Office Supervisor, you will supervise the Front Office team to deliver exceptional guest experiences while ensuring the smooth and efficient operation of the reception and guest services functions. You will provide hands‑on supervision and develop team members, resolve guest concerns, and support the Front Office Manager in achieving operational, financial, and service excellence objectives. You will act as a role model for luxury hospitality standards and ensure every guest receives a memorable and personalised experience.

You will be an excellent brand ambassador and create the warm atmosphere that makes our guests feel at home in any location. What we need from you We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations.

Ideally you will have you’ll have spent a minimum of two years in a 5 star front desk or guest service position and be able to provide a high-level of service excellence to InterContinental Hayman Island Resort’s valued guests. Previous experience in Opera is desirable but not essential. About you

We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations. You must have the ability to relocate and live on Hayman Island, Queensland and commence position ideally by 7 December 2026, along with appropriate Australian working rights.

Appropriate Australian working rights are required for this role.

• The base hourly rate for this role is $31.75 under the Hayman Island Enterprise Agreement, working a minimum of 38 hours a week across a 7-day roster including days, nights and weekends.
• World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields
• An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.
• Successful candidates may also have the opportunity to learn and acquire additional skills during their employment.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

Please visit Careers - InterContinental Hayman Island for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s. We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers