Village Housekeeping Attendant

InterContinental Hayman Great Barrier Reef; Whitsunday Regional; On-site; AUD 31,000 - 44,000; Full time

Benefits offered by this job

subsidised villa accommodation

on-site facilities

career development

myBenefits program

Job summary

InterContinental Hayman Great Barrier Reef – Whitsundays is seeking a Village Housekeeping Attendant. The role focuses on maintaining staff areas and public spaces, supporting arrivals and departures, and delivering high-quality service to colleagues and guests in a luxury resort setting.

No prior experience is necessary as training will be provided; opportunities exist for skill development and progression within the team on Hayman Island, Queensland.

Qualifications

• Clear communication and guest interaction skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to hotel operations.

Responsibilities

• Prepare staff rooms and public areas in the Colleague Village daily.
• Manage arrivals and departures to ensure smooth service.
• Support daily operations for ongoing guest satisfaction.

Skills

Communication skills

Guest service

Flexibility

Teamwork

Job description

InterContinental Hayman Great Barrier Reef – Whitsundays QLD

Job Type: Permanent position | Full time position

Job Description

About Us IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for

Good. The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. About the role

The position of the Village Housekeeping Attendant is dedicated to exceeding expectations of both internal and external guests to ensure the highest level of service is consistently provided. Teamwork is the key to success in providing a warm and personal experience. Your focus will be to provide service to the colleagues in a timely and sophisticated fashion.

In principle, the function will be threefold, preparing staff rooms and public areas throughout the day in the Colleague Village, being responsible for the smooth execution of arrivals and departures with in the Colleague Village, and offering continued support in preparation for the next day. The room attendant will be an important part of the team, working towards the common goal of exceeding the expectations of all colleagues who live in the village. About you

• Communication skills
• guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• The ability to be able to work alone or as part of a team.
• Your problem-solving skills will turn issues into opportunities so every guest leave’s with great memories
• Fluency in the local language
• extra language skills would be great, but not essential
• Flexibility
• night, weekend and holiday shifts are all part of the job
• Experience
• ideally you’ll have spent at least one year in a room attendant role in a Hotel style venue
• Duties will require you to lift, push and pull big objects ( up to 23 kg) and involve bending and kneeling
• Literate and tech-savvy
• you’ll need a good grasp of reading, writing, basic maths and computers

Intended commencement date for this position would be the 07 December 2026 or 04 January 2027, with the role being located on Hayman Island, Queensland. Appropriate Australian working rights are required for this role.

• The base hourly rate for this position is $27.48 under the Hayman Island Enterprise Agreement, working a minimum of 38 hours per week across a 7-day roster with shifts spanning from early in the morning until later at night.
• World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
• An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and

No previous experience is necessary as training will be provided. Successful candidates may also have the opportunity to learn and acquire additional skills during their employment.

• InterContinental Hayman Island for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s.

We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers.