Restaurant & Bar Team Leader

InterContinental Hayman Great Barrier Reef; Whitsunday Regional; On-site; AUD 32,000 - 46,000; Full time

Benefits offered by this job

Subsidised villa accommodation

Gym facilities

Bar & buffet diner

Job summary

InterContinental Hayman Great Barrier Reef on Hayman Island, Queensland, is seeking a Food & Beverage Team Leader. You will support multiple venues on shift, delivering exceptional service and creating memorable guest experiences in a five-star luxury resort.

The role emphasizes strong communication, leadership of the service team, and the ability to maintain high standards while working a 38-hour week on a seven-day roster. Australian work rights are required.

Qualifications

• Hospitality/food & beverage experience preferred.
• Strong communication and guest-relations skills.
• Ability to lead a team on shift.
• Physically fit for long hours on your feet.
• Fluent in English; additional languages a plus.

Responsibilities

• Provide courteous, professional, efficient and flexible service.
• Take and deliver orders to guests within venues.
• Offer menu recommendations and guidance to guests.
• Assist the Venue Manager in coordinating the team for a seamless guest experience.
• Direct Team and oversee seating/setup during service periods.
• Follow health and safety regulations and maintain a clean, hygienic work environment.

Skills

Customer service

Communication

Problem solving

Team leadership

Stamina

Job description

InterContinental Hayman Great Barrier Reef – Whitsundays QLD

Job Type: Permanent position | Full time position

Job Description

About Us IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for

Good. The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. About the role

As a Food & Beverage Team Leader, you will support the smooth conduct and customer focused delivery of food and beverages throughout one of the hotels 5 distinct venues on the island. You will be working with the team on shift to deliver exceptional service, creating rich and personal experiences to our valued guests. In this role, you will be required to:

• Provide a courteous, professional, efficient and flexible service at all times
• Taking orders from guests and delivers food and drinks to guests within the venues
• Provides recommendations and suggestions to customers regarding menu items
• Assist the Venue Manager in coordinating the team to create a seamless guest experience
• Direct Team

Members and assist in the set up of tables and seating arrangement prior to and during service periods

• Follow health and safety regulations and maintains a clean and hygienic work environment

About you InterContinental Hayman Great Barrier Reef requires a Food and Beverage Team Leader. The ideal candidate should possess strong communication skills, making it easy for guests to approach you with concerns or compliments, ensuring a positive experience for all.

Your problem-solving abilities will turn challenges into opportunities, allowing every guest to leave with great memories. Fluency in the local language is essential, and additional language skills are a plus, while strong reading and writing abilities are important for following instructions. The role requires physical fitness, as you will be on your feet for most of the day and need to bend and kneel frequently.

Intended commencement date for this position would be the 07 December 2026 or 04 January 2027, with the role being located on Hayman Island, Queensland. Appropriate Australian working rights are required for this role.

• The base hourly rate for this position is $28.38 under the Hayman Island Enterprise Agreement, working a minimum of 38 hours per week across a 7-day roster with shifts spanning from early in the morning until later at night.
• World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
• An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and

New Zealand’s most popular retailers. No previous experience is necessary as training will be provided. Successful candidates may also have the opportunity to learn and acquire additional skills during their employment.