Bell Attendant

InterContinental Hayman Great Barrier Reef; Whitsunday Regional; On-site; AUD 31,000 - 44,000; Full time

Benefits offered by this job

Subsidised villa accommodation

Gym facilities

Bar and dining options

Career development opportunities

Job summary

InterContinental Hayman Great Barrier Reef on Hayman Island, Queensland, is hiring a Bell Attendant for a permanent full-time role. You will welcome guests, handle luggage, and guide them to rooms while providing information on events and activities.

A positive, guest-first attitude and a neat appearance are essential, with shifts spanning early mornings to late nights. The role offers a luxury five-star environment with extensive colleague facilities, career opportunities, and staff perks as

Qualifications

• Strong communication and problem-solving abilities to turn issues into opportunities.
• Fluency in the local language; extra languages are a plus but not essential.
• Literate with basic maths and comfortable using computers.
• Current clean driver’s license is required.
• Night, weekend and holiday shifts are part of the role.
• Ideally at least 1 year in a similar position.

Responsibilities

• Greet guests, collect and assist with luggage on arrival and departure.
• Provide information on island events and activities and assist with transfers when needed.
• Escort guests to rooms and give in-room orientation.
• Assist guests with hotel or tour information during their stay.
• Ensure guest vehicles are maintained and presented well.
• Support with room moves and act as a brand ambassador.

Skills

Communication skills

Problem-solving skills

Fluency in local language

Literate and tech-savvy

Clean driver's license

Night, weekend and holiday flexibility

Experience in hospitality (1 year)

Education

Responsible Service of Alcohol Certification

Job description

InterContinental Hayman Great Barrier Reef - Whitsundays QLD

Job Type: Permanent position | Full time position

Job Description

About Us IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for

Good. The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. About the role

The Bell Attendant will greet all guests and collect, deliver and assist with their luggage on arrival and departure. This role will also provide information to guests about events and activities on the Island and provide transfers as required in a safe and responsible manner. They will:

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members, VIP and returning guest by their name
• Have a polite and friendly demeanor at all times
• To deliver, collect and assist all guest with their luggage
• Escort guests to their rooms and provide an in-room orientation
• Assist guests with any hotel or tour information they may require during their stay
• Greet all guests by their name.

Introduce the guest (by their name) to the next colleague

• Provide transfer needs and take responsible action to complete guest requests accurately and efficiently
• Ensure all Guest Vehicles are well maintained and presented at all times and regularly cleaned
• Assist with room moves
• Take pride in your appearance and place as a brand ambassador.

Always be well groomed, with neat uniforms and appropriate footwear following the grooming policy of InterContinental Hayman Great Barrier Reef

• Always know what events and activities are on the day’s schedule
• Ensure all vessels are supplied with sufficient catering for arriving and departing guests
• Perform all tasks as requested by supervisors

About you

• Communication skills and problem-solving skills will turn issues into opportunities
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• QUALIFICATION –Responsible Service of Alcohol Certification would be beneficial
• Flexibility as night, weekend and holiday shifts are all part of the job
• You’ll have a current clean driver’s license
• Ideally you’ll have spent at least one year in a similar position
• Strength - sometimes you’ll need to lift, push and pull big objects and heavy items not exceeding 32kgs.

This can involve bending and kneeling

• Able to travel on boats without sea sickness

Intended commencement date for this position would be the 07 December 2026 or 04 January 2027, with the role being located on Hayman Island, Queensland. Appropriate Australian working rights are required for this role.

• The base hourly rate for this position is $27.48 under the Hayman Island Enterprise Agreement, working a minimum of 38 hours per week across a 7-day roster with shifts spanning from early in the morning until later at night.
• World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
• An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
• IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and

New Zealands most popular retailers. No previous experience is necessary as training will be provided. Successful candidates may also have the opportunity to learn and acquire additional skills during their employment.