Housekeeping Services Supervisor

The Star Ent Group; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Complimentary meals on site

Uniform laundered and ready daily

Five weeks paid annual leave

Discounted parking

Restaurant and accommodation discounts

Lifestyle discounts (gym, retail, dry‑

cleaning services

Diversity & Inclusion focus

Career growth opportunities

Job summary

The Star Sydney is seeking a Housekeeping Services Supervisor to lead a large, diverse team across our luxury property. Reporting to the Assistant Housekeeping Manager, you will uphold the highest standards of cleanliness and guest care through supervision, training and engagement.

You will coordinate room checks, support peak periods and resolve guest concerns with diplomacy. Opera PMS experience is desirable, and a passion for hospitality with a meticulous eye for detail will help drive

Qualifications

• Experience supervising a luxury hotel team.
• Strong leadership and attention to detail.
• Opera PMS experience desirable.
• Passion for hospitality with a can-do attitude.

Responsibilities

• Share guest information with team members - VIPs, Cots, Rollaway beds.
• Support and assist the team during peak periods.
• Perform room spot checks and ensure rooms meet hotel standards.
• Resolve guest concerns diplomatically.
• Monitor and report maintenance requests.

Skills

Supervisory experience

Leadership

Communication skills

Computer literacy

Roster flexibility

Tools

Opera PMS

Job description

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As a Housekeeping Services Supervisor, reporting to the Assistant Housekeeping Manager, you will ensure the highest standards of cleanliness and efficiency are achieved and maintained within the department through effective supervision, training, and team member engagement of this large and diverse team!

This is a fantastic opportunity where you will build memorable connections with both our guests and our housekeeping team.

A few of your responsibilities:

• Ensure all relevant guest information is shared with all Team Members - VIPs, Cots, Rollaway beds
• Support and assist the team during peak periods
• Perform room spot checks and ensure all rooms are checked to hotel standards
• Resolve guest concerns using a pleasant and diplomatic approach
• Monitor and report maintenance requests where required

What we’re looking for:

• Previous Supervisory experience within a luxury hotel
• Strong leadership skills with an exceptional eye for detail
• Property Management System Opera experience desirable
• Passion for hospitality with a can-do attitude
• Strong communication skills and computer literacy
• Flexible availability to work across a 7-day roster

About you:

You will be experienced in a supervisory housekeeping role within a five-star property or integrated resort. In addition, you will have experience of improving operational efficiency, elevating guest experiences, and maintaining the highest of room presentation.

You will bring a collaborative and welcoming mindset, thrivein a team environment and have a demonstrated understanding of relevant industry regulatory requirements with experience embedding these requirements as part of your ways of working.

What can we offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality(2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE!