Assistant Front Office Manager | The Star Grand

The Star Entertainment Group; Sydney; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Complimentary meals on site

Uniform provided and laundered

Five weeks annual leave (shift workers

Discounted parking and transport

Up to 30% discounts at restaurants and

Lifestyle discounts

Diversity & Inclusion focus

Career growth opportunities

Job summary

The Star Grand Hotel Sydney is seeking an Assistant Front Office Manager to lead nightly guest services and uphold the highest standards of luxury hospitality. Reporting to the Front Office Manager, you will oversee a dedicated team and ensure seamless service delivery across the front desk and guest interactions.

Experience in luxury hotels, strong leadership, exceptional communication, and solid problem-solving are essential.

Qualifications

• Proven leadership experience in luxury hospitality.
• Exceptional interpersonal and communication skills.
• Strong problem-solving and decision-making capabilities.
• Keen attention to detail and client-focused delivery.
• Ability to work in a fast-paced, guest-centric environment.

Responsibilities

• Ensure highest standards of guest service at check-in and during stays.
• Distribute guest feedback to departments and address guest needs.
• Assist with people planning, including recruitment, rostering, and training.

Skills

Leadership

Interpersonal skills

Problem solving

Attention to detail

Customer focus

Tools

Opera PMS

Job description

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As an Assistant Front Office Manager at The Star Grand, reporting to the Front Office Manager, you will have the opportunity to be at the forefront of luxury hospitality, working alongside a dedicated team of professionals in one of the most iconic and prestigious properties in Sydney. You will play a crucial role in overseeing the nightly operations, ensuring seamless service delivery and an unparalleled guest experience.

We currently have a few opportunities available, including both full-time and maternity leave contract positions, providing the chance to join our leadership team in a capacity that aligns with your career goals and experience.

This is a fantastic opportunity where you will build memorable connections with both our team members and guests.

A few of your responsibilities:

• Ensure that the highest standards of guest service are achieved and maintained upon check-in and during our guests stay
• Ensure all guest comment cards are distributed to relevant departments and respond to guests when required
• Assist with the people planning requirements including recruitment, rostering, training and development of the team
  

What we are looking for:

• Proven leadership experience in a similar role within the luxury hospitality industry
• Exceptional interpersonal and communication skills
• Strong problem-solving and decision-making capabilities
• Keen attention to detail and a commitment to delivering outstanding service
• Ability to work in a fast-paced, dynamic environment with a customer-centric approach
• Knowledge of Opera property management system
• Flexibility availability including evenings and weekends
  

About you:

As a seasoned leader, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of The Star Grand Hotel. Join us in making a difference.

What can we offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career
  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE!