Housekeeping Services Supervisor | The Darling

The Star Entertainment Group; New South Wales; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Complimentary meals on site

Paid Annual Leave

Discounted parking

Up to 30% discounts on restaurants and accommodation

Lifestyle discounts

Career growth opportunities

Diversity & Inclusion focus

Career growth opportunities

Job summary

A leading hospitality group located in New South Wales is seeking a Housekeeping Services Supervisor to uphold cleanliness and efficiency standards within the department. You will manage a diverse team, support operations during busy periods, and ensure exceptional guest experiences. Ideal candidates will possess previous supervisory experience in a luxury hotel and have strong leadership and communication skills. This role offers various employee benefits, including meal provisions and discounts.

Qualifications

• Previous experience as a Housekeeping Services Supervisor.
• Experience improving operational efficiency and guest experiences.
• Ability to thrive in a team environment.
• Strong communication skills and computer literacy.
• Flexible availability to work across a 7-day roster.

Responsibilities

• Ensure guest information is communicated to team members.
• Support the team during peak periods.
• Perform room spot checks to meet hotel standards.
• Resolve guest concerns diplomatically.
• Monitor maintenance requests.

Skills

Supervisory experience within a luxury hotel

Strong leadership skills

Strong communication skills

Attention to detail

Flexible availability

Job description

Housekeeping Services Supervisor | The Darling

Join to apply for the Housekeeping Services Supervisor | The Darling role at The Star Entertainment Group

As a Housekeeping Services Supervisor, reporting to the Assistant Housekeeping Manager, you will ensure the highest standards of cleanliness and efficiency are achieved and maintained within the department through effective supervision, training, and team member engagement of this large and diverse team!

Responsibilities

• Ensure all relevant guest information is shared with all Team Members - VIPs, Cots, Rollaway beds
• Support and assist the team during peak periods
• Perform room spot checks and ensure all rooms are checked to hotel standards
• Resolve guest concerns using a pleasant and diplomatic approach
• Monitor and report maintenance requests where required

Qualifications

• Previous Supervisory experience within a luxury hotel
• Strong leadership skills with an exceptional eye for detail
• Passion for hospitality with a can‑do attitude
• Strong communication skills and computer literacy
• Flexible availability to work across a 7‑day roster

What We’re Looking For

You will be experienced in a supervisory housekeeping role within a five-star property or integrated resort. In addition, you will have experience of improving operational efficiency, elevating guest experiences, and maintaining the highest of room presentation. You will bring a collaborative and welcoming mindset, thrive in a team environment and have a demonstrated understanding of relevant industry regulatory requirements with experience embedding these requirements as part of your ways of working.

What We Can Offer

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry‑cleaning services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career

Please be aware

Eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well‑being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality(2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.