Assistant Manager - In Room Dining

The Star Entertainment Group; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Star Sydney is seeking an Assistant Manager in In Room Dining to lead a dedicated team and oversee the daily operations of The Star Grand Hotel, The Darling, and related venues. You will report directly to the Venue Manager and help deliver a world-class guest experience.

Key responsibilities include directing service standards, rostering, staff training, performance management, and continuously improving SOPs while ensuring RSA compliance and adherence to liquor laws.

Qualifications

• Management experience in a large busy environment with strong knowledge of food and beverages.
• Ability to plan and resource people and products, manage performance and control labour costs and operating expenses.
• Exceptional guest service skills with a proactive attitude and ability to communicate with a diverse range of guests.
• Current RSA Statement of Attainment.
• Flexible with availability for a 7-day roster.

Responsibilities

• Assist Venue Manager to lead and support achievement of financial and operational targets.
• Oversee rostering, SOPs, training and performance management.
• Assist with development, implementation and evaluation of service standards and SOPs.
• Ensure compliance with the Responsible Service of Alcohol and liquor provisions.
• Assist in recruiting, training and developing employees for timely recruitment and career growth.

Skills

Management experience

F&B knowledge

Staff planning

Performance management

Guest service

Job description

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

In Room Dining

- A world of luxe. Look after our guests staying at The Star Grand Hotel and The Darling, Sydney's only five star boutique hotel and urban resort. Here you will find all the allure of Australia's most glamourous city poured into ravishing cocktail of courtesy, charisma and charm.

As an Assistant Manager, you will be reporting directly to the Venue where you will lead a team in delivering the daily operations of the venue.

This is a fantastic opportunity where you will have the opportunity to create a unique experience for our guests, take good care, and lead a dynamic team with integrity.

A few of your responsibilities

• Assist Venue Manager to lead and support achievement of financial and operational targets
• Oversee operational functions that include rostering requirements, standard operating procedures, training and performance management
• Assist with the development, implementation and evaluation of service standards and standard operating procedures
• Ensure that all areas of the business comply with the Responsible Service of Alcohol program and relevant provisions of the Liquor Act
• Assist in managing the selection, training and development of all employees to ensure timely recruitment and career growth

What we are looking for

• Management experience within in a similar large busy environment, with a thorough knowledge of food and beverages
• Demonstrated ability in planning and resourcing people and products, performance management and controlling labour costs and operating expenses
• Exceptional guest service skills with a proactive attitude and natural ability to communicate effectively with a diverse range of guests
• Current RSA Statement of Attainment
• Flexible with availability for work over a 7-day roster

About you

As an expert in Management, you understand the essence of leading a team to deliver a world-class service. With exceptional communication skills and ability to create a fresh, positive and exciting environment where safety and service are paramount, you’re poised to excel in this role.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know contributes to exceptional guest experiences, a great place to work for our team members, and positive outcomes for our communities. We believe in authenticity and embody our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender‑diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique wellbeing needs.

The Star was awarded the WGEA Employer of Choice for Gender Equality Citation (2022-24) and was recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE!