Housekeeping All Rounder

Colonial Group; Hervey Bay; On-site; AUD 30,000 - 47,000; Full time

Job summary

Colonial Group is seeking a housekeeping all-rounder to join our Housekeeping department. You will keep rooms spotless, deliver guest requests, and ensure a steady supply of linen and amenities. You will work with the team to maintain high standards and assist guests to create a memorable stay.

The role may involve weekend and public holiday shifts, stairs travel, and physical tasks. A friendly, detail-oriented approach is essential for guest satisfaction.

Qualifications

• Experience as a houseperson or room attendant is a plus.
• Warm and welcoming communication style with guests and colleagues.
• Eye for detail and efficient time management.
• Willingness to work across shifts including weekends/holidays.
• Capable of moving between rooms and navigating stairs as needed.
• Collaborates well with housekeeping team.

Responsibilities

• Thoroughly clean guest rooms including linens and bathrooms.
• Stock and restock housekeeping trolleys and supplies.
• Deliver guest requests and amenities promptly.
• Adhere to safety protocols when handling chemicals.
• Respect guest privacy and security at all times.
• Report maintenance issues promptly.
• Collaborate with team to complete tasks on time.
• Transport used linens to designated areas.
• Support guests to ensure a memorable stay.

Skills

Attention to detail

Strong communication

Time management

Team collaboration

Guest service mindset

Physical stamina

Weekend availability

Job description

Purpose

As a housekeeping all-rounder,you are a key player in the Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your role would also include delivering requests to guest rooms, ensuring there is a steady supply of Linen and amenities. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment
• Respect guest privacy and security, upholding our commitment to their comfort
• Report maintenance issues
• Prioritise and promptly fulfil guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed
• Collaborate with all members of the housekeeping team to ensure tasks are completed in a timely manner
• Gather used linens from guest rooms and transport to the designated appropriate area
• Handle chemicals and cleaning materials with safety

Skills and Experience

• Previous experience as a houseperson or room attendant is a plus
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
• You embrace collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays and some night work