Hotel Services Team Member (Guest Service Agent)

The Alva Hotel Brisbane; Brisbane; On-site; AUD 34,000 - 44,000; Part time

Job summary

The Alva Hotel Brisbane, Fortitude Valley, seeks a part-time Hotel Services Team Member to welcome guests, handle arrivals, and deliver in-room dining. You will move between valet, room service and front desk requests, acting as the local guide and sharing knowledge of Brisbane’s Valley, galleries, and dining.

Join a design-led boutique property within IHG’s Vignette Collection and bring a service-focused mindset, resilience, and a passion for hospitality to a dynamic, guest-centric team.

Qualifications

• Experience in luxury hotel service or high-touch guest-facing roles.
• Service mindset with ability to build rapport quickly.
• Flexible, resilient across busy shifts and weekends.

Responsibilities

• Greet guests on arrival and assist with in-room dining deliveries.
• Assist across valet, room service and front office requests.
• Act as a local guide for guests with recommendations to venues and events.

Skills

Luxury service

Guest service

Resilience

Tools

OPERA PMS

Job description

The Alva Hotel Brisbane – Fortitude Valley QLD

The Alva Hotel is Brisbane's luminous beacon rising above Fortitude Valley, moments from James Street's boutiques, Howard Smith Wharves' riverside dining, and the city's most compelling galleries, bars and live music. We're not a retreat from the city. We're an immersion in it.

As part of IHG's Vignette Collection — a portfolio of independently minded, design-led hotels within the world's largest hospitality group — The Alva blends the creative freedom of a boutique property with the strength and global reach of IHG One Rewards and a network of 7,000+ hotels worldwide.

The Role

As a Hotel Services Team Member, you’re often the first and last face of a guest’s stay — taking the keys on arrival, delivering in-room dining, and answering the question every guest eventually asks: where should we go tonight? An organised approach and a meticulous eye for detail will carry you through a varied shift.

You’ll move between valet, room service and front office requests, and you’ll be the local guide guests rely on — the match, the gallery opening, the right table in the Valley. Guests arrive at The Alva from everywhere; your role is to give them the city the way a local knows it, through our three service behaviours: Intentional Connections, A Tailored Touch, and Do The Unexpected.

Who You’ll Work With

You’ll join the Hotel Services team, working alongside colleagues who take pride in the details. You’re encouraged to bring your own personality and perspective to every interaction. Reporting to the Manager on Duty, this role is Part Time and requires the flexibility to work a rotating roster (including weekends).

What You’ll Bring

We’re looking for people with experience in luxury hotel service or a similarly high-touch, guest-facing industry — or a genuine passion for hospitality and the drive to learn it properly. A service-oriented mindset, the ability to build rapport quickly, and resilience and flexibility across a busy shift are key. Familiarity with OPERA or another hotel PMS is desirable, and knowledge of Brisbane and Fortitude Valley for guest recommendations is highly valued. An open manual driver’s licence and RSA are highly regarded.

Our Culture

Deliver excellence through service

Communicate honestly and transparently

Consider people,community and planet

Have each other's backs and respect differences

Show up and bring positivity

Take accountability and own our mistakes

Bring an entrepreneurial mindset —we're here to push past old-school hospitality norm

Why The Alva

A genuinely distinctive hotel environment — design-led, culturally connected, and a little different to the norm

The Global IHG Employee Room Benefit, One Pass, and Friends & Family Program

Sales incentives and recognition schemes

Enhanced IHG Parental Leave and Birthday Leave

Career development, mentoring and community support opportunities

Team events and a vibrant, energised working culture