Boutique Hotel Services Specialist - Part Time

IHG; Brisbane; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Global IHG Employee Room Benefit

One Pass

Friends & Family Program

Retail discounts platform

Sales incentives and recognition

Job summary

The Alva Hotel in Brisbane operates as part of IHG's Vignette Collection, offering a boutique, design-led guest experience in Fortitude Valley. We are seeking a Hotel Services Team Member to welcome guests, manage arrivals, deliver in-room dining, and assist with local guidance and recommendations.

Join a luxury, high-touch team with a rotating roster, weekend availability, and opportunities to grow within IHG's global network and benefits programs.

Qualifications

• Experience in luxury hotel service or a similar high-touch guest-facing environment.
• Service-oriented mindset with ability to build rapport quickly.
• Familiarity with OPERA or another hotel PMS is desirable.
• Knowledge of Brisbane and Fortitude Valley for guest recommendations is highly valued.
• Open manual driver’s license and RSA are highly regarded.

Responsibilities

• Greet guests, take arrival keys, and deliver in-room dining as part of a varied shift.
• Move between valet, room service and front office requests as needed.
• Act as a local guide for guests with trusted recommendations and local insights.
• Maintain an organized approach and meticulous attention to detail throughout shifts.

Skills

Luxury hotel service

Guest-facing industry

Service-oriented mindset

Rapport building

Resilience & flexibility

OPERA / PMS familiarity

Knowledge of Brisbane/ Fortitude Val.

Driver's license

RSA

Job description

The Alva Hotel in Brisbane operates as part of IHG's Vignette Collection, offering a boutique, design-led guest experience in Fortitude Valley. We are seeking a Hotel Services Team Member to welcome guests, manage arrivals, deliver in-room dining, and assist with local guidance and recommendations.

Join a luxury, high-touch team with a rotating roster, weekend availability, and opportunities to grow within IHG's global network and benefits programs.